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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,690 topics · Next page · Previous page · First page
Topic
Last post
Hi everyone! We receive a lot of support tickets on a daily basis, and our support team is small, and we want to provide...
started by lyn-marie excelsia 88 days ago Last page
177 replies
14,549 views
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
756 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
8,583 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,175 views
I can't download any of the games that I bought as it comes up with "Failed - Forbidden". I've read to check my anti-vir...
started by VanillaCakePeople Dec 12, 2020
296 views
No replies yet
Is it possible for one of the admins of a game to receive the game's payments or just the account that created the game...
started by George Maneta Dec 12, 2020
204 views
No replies yet
I just updated Unity, and reuploaded the HTML version of my game, but for some reason it keeps giving me this error: ___...
started by LelulaGames Dec 11, 2020
1 reply
2,792 views
Hi, I am working on a game. It's 18+ and NSFW so please use discretion. I sent an e-mail to support@itch.io requesting m...
started by Mr.Rooster Dec 10, 2020
2 replies
375 views
I can't access my mail anymore and I cannot change my email address help plz
started by Sryimlame Dec 10, 2020
2 replies
230 views
Anyone have an idea of why this would happen..? My game is Musical Instrument Soundboard . Have tried typing the whole g...
started by Strange Castle Dec 10, 2020
4 replies
289 views
Hi, So I want to upload a Game that has several pages. Roughly the content of the game looks like this : . ├── sub...
started by Léon Dec 11, 2020
1 reply
475 views
I used the emebed link from the dashboard for a game I have on itch and it loads directly as soon as the page loads inst...
started by ngmane Dec 11, 2020
2 replies
4,689 views
why does itch.io not update among us?? it keeps saying its up to date. but thats not the truth its 2 versions behind.
started by arenee131 Dec 10, 2020
2 replies
335 views
QuestionHelp me!!!
- Hi! Can you tell me how to edit the design of your profile page? Can I communicate with you in Russian?
started by Darkhelluva—страница Dec 10, 2020
7 replies
837 views
Hello! I am an itch.io creator and I am having trouble with disabling nsfw on my account. 2 weeks ago, I decided to make...
started by Deleted Account Dec 10, 2020
2 replies
1,160 views
There's an account following my page that I find pretty...personally repulsive. I blocked them, but for whatever reason...
started by moorflower Dec 10, 2020
608 views
No replies yet
Been trying to find if this is available, but not finding any information available. Basically wondering if it is possib...
started by brandontrimble Dec 09, 2020
1 reply
631 views
I am a developer and I wanted to try out sandbox with my game. I have read what I could find about it here: https://itch...
started by Chris Geroux Dec 09, 2020
686 views
No replies yet
I would like to increase the buying price for one of my games, but I don't want people who have already bought it to sud...
started by Arekku Dec 07, 2020
2 replies
266 views
See and https://auoroa.itch.io/ at look at my color typer game! What i uploaded is this 630 pixels wide image that shows...
started by auoroa Dec 09, 2020
2 replies
260 views
hey so whenever i try to open the games i've downloaded it says "cannot be opened because rhe developer cannot be verifi...
started by xander Dec 03, 2020
4 replies
589 views
Questionhow long?
after i have entered all the data and the draft is ready how long does it take for the game to be published?
started by Strangis Realities Dec 08, 2020
1 reply
593 views
Hi there My patrons are having issues claiming their linked reward via the Patreon Distribution method. I have deactivat...
started by Ritual Design Nov 23, 2020
36 replies
3,923 views
Hi everyone, I am triying to post my projects at Linkedn but when I do it some of them the cover image does not appear...
started by Keryen Dec 06, 2020
182 views
No replies yet