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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,088 topics · Next page · Previous page · First page
Topic
Last post
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
421 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
4,711 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
4,586 views
Anytime I try to open a game from itch, I get this message. Thoughts? Ways around this? Please help.
started by danielcalberto Mar 26, 2020
182 views
No replies yet
What the title says. I want to join my first jam and am just curious how they do this. Thanks!
started by des1gnerw1tch Mar 23, 2020
4 replies
753 views
Hello everyone, the analytics page shows my page got views but in the "Graph by day" section it shows 0 in the last 3 da...
started by Deadbyte Mar 24, 2020
1 reply
268 views
Hi, I am browsing games on this page https://itch.io/games and see many sorting criteria. Can I check how they are sorte...
started by hydradon Mar 24, 2020
1 reply
7,678 views
Hello. I sent an email to itch.io support as fast as I could... My account has somehow been stolen. I came to the comput...
started by Johnblake Mar 23, 2020
6 replies
933 views
Hey, (On itch.io ) In My Account [name - ATG STUDIO] I tried to submit game jams but the webpage always says "Server not...
started by AbhiTechGames Mar 24, 2020
2 replies
655 views
There seems to be no way to copy my log unfortunately, so here is a screenshot of the error which appears twice (due to...
started by KharmaScribbles Mar 23, 2020
422 views
No replies yet
Good morning, Two days I uploaded a game and it's still not seen in searches. The game link is below and i already recei...
started by Shatter Glass Games Mar 23, 2020
3 replies
203 views
Hey, (On itch.io) In My Account [name - ATG STUDIO] I tried to submit game jams but the webpage always says "Server not...
started by AbhiTechGames Mar 23, 2020
203 views
No replies yet
my app says its up to date (Version 23.6.3 (23.6.3)) I even redownloaded it on Mac OS 10.15.3 (19D76) but I still can't...
started by Averys Mar 22, 2020
3 replies
558 views
Hi! It's my first time uploading a game to itch.io from Unity. Here's my page (the game is free to play and is html, so...
started by Snow-133 Mar 23, 2020
142 views
No replies yet
Hi, I'm an upcoming indie Dev. Just made a game called Demonio. How can I get it seen by youtubers and gamers alike?
started by Timmy's Tantalizing Games Mar 21, 2020
2 replies
1,452 views
can Anyone explain to me If its possible to download and install any games here on iPad? So far I hav'nt been able to fi...
started by Barrybadpak Mar 22, 2020
2 replies
14,909 views
I added some games to my collection but haven't downloaded them yet. These games are not free, they just have 100% disco...
started by kluader Mar 21, 2020
7 replies
1,941 views
Unless there's a better way? Please see: https://itch.io/t/713838/cannot-download-this-game-for-windows
started by Vector Hat Mar 19, 2020
3 replies
363 views
I'm trying to purchase "ProUI" but by card is keep declined. I've used the same card for other payment websites, it;s wo...
started by ravijmca Mar 20, 2020
1 reply
2,244 views
Messege eror: butler push C:\Users\I-NET\Desktop\LastHeroImmortalbattle.zip deltadev/last-hero:win creating build on rem...
started by deltadev Mar 21, 2020
1 reply
297 views
me and a mate playing harrow manor in co-op but when we went back in there we couldent continue the game , every time we...
started by choooka69 Feb 29, 2020
9 replies
404 views
Hello! I'm from the UK and I provided my taxpayer number (UTR) during the interview, but I still have a 30% tax withhold...
started by Hanna Storm Mar 18, 2020
2 replies
578 views