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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,791 topics · Next page
Topic
Last post
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 14 days ago
768 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
856 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,257 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,285 views
ive noticed now for 2 days new gifs are not playing on this site any idea why
started by coa 6 days ago
24 replies
477 views
Having a strange issue where any Gif I try to post isn't being properly animated. I've tried to upload them on 2 diffire...
started by Phantom Cooper 8 days ago Last page
27 replies
1,169 views
i’ve been unable to load the sales page on any device— i’ve tried my mac and iphone, as well as pc, doesn’t load...
started by kronosatemykids 13 days ago
6 replies
248 views
Hi. I’ve published my first adult game more than two weeks ago, but it still hasn’t been indexed despite having dece...
started by Ratten 1 day ago
2 replies
60 views
Like others I have been having problems getting gifs to work as of a few days ago. They just appear as a static image of...
started by Casper Gaming 1 day ago
2 replies
55 views
QuestionStudio names
hi im blobdev, we are a group of 4 friends and we can't decide a name for our studios, I'm looking for suggestions, than...
started by BlobDev 1 day ago
3 replies
49 views
How i edit my itch.io profile.!?
started by 404Joy Studios 23 hours ago
1 reply
32 views
is there anything that can be done? I donated 2.00 so i could wear the hats, but when i downloaded the latest updated ve...
started by emoshrimp143 1 day ago
1 reply
35 views
Previously, the gifs I placed in my game's "Screenshots" played normally, but now they remain static on the first frame...
started by Honey Queen Studios 1 day ago
3 replies
130 views
I’ve learned from these Community forums that each project analytics page automatically gets a seven-day (7d) impressi...
started by A Fals Fiction 1 day ago
26 views
No replies yet
QuestionSpam attacks
For some time now, I've been having to ban accounts that leave spam on my game's page, with links of dubious origin. Tod...
started by Melinda2424 22 days ago
4 replies
182 views
Hello, how are you? I posted a game two days ago, and it's not indexed in itch.io search. It's a common occurrence that...
started by Windmill's Light 6 days ago
5 replies
240 views
Hi, what is the difference between 'views' and 7D impressions? Upon hovering mouse on the 7D impressions it says as foll...
started by Roomah Gaming Feb 27, 2021
5 replies
7,819 views
Hi, I released my game “Omletter” over a week ago. It’s set to Public, has all required info filled (tags, cover i...
started by Masarp 2 days ago
1 reply
101 views
My new game Just launch it said it Quarantined Game link: https://rnot-2000.itch.io/my-hero-is-a-dick is there any solut...
started by Rnot_2000 4 days ago
2 replies
127 views
Hi - I'm trying to create two separate accounts for myself. I definitely did this wrong and should have just created a n...
started by SolonaVO 3 days ago
1 reply
35 views
I updated my game yesterday, but when I access the "Recent" page, it's among the games that were last updated between...
started by Honey Queen Studios 3 days ago
1 reply
66 views
My forum post entered some kind of moderation queue(even staff seem confused about who handles this queue) and still has...
started by boompercars 4 days ago
4 replies
70 views