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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,774 topics · Next page · Previous page · First page
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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 9 days ago
619 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
834 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,137 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,259 views
I’ve noticed something confusing (and frustrating) with itch.io’s payment system Whenever I make a sale, for example...
started by Agastopia 1 hour ago
24 views
No replies yet
Since yesterday suddenly the two games I have on itch are delisted. Since they are adult games they were delisted two mo...
started by Red Mackerel 8 days ago
6 replies
512 views
Win11 software network error: JSON-RPC error 9000 – No internet connection available.The application network of Itch i...
started by liunianmiao 4 hours ago
18 views
No replies yet
Hey everyone, I published a game as part of a game jam almost two years ago, on December 28, 2023, but it wasn’t index...
started by Thurraya 13 hours ago
33 views
No replies yet
I’m super into TTRPGs and I’m planning to start putting my own projects up here. One thing I’ve been debating is c...
started by TabletopForge 1 day ago
9 replies
111 views
Hello, how are you? I posted a game two days ago, and it's not indexed in itch.io search. It's a common occurrence that...
started by Windmill's Light 1 day ago
3 replies
48 views
It's been 3 weeks and I haven't gotten a response from the support team. I sent a request on September 12th 2025 for cus...
started by Anonymous 1 day ago
30 views
No replies yet
Dear itch.io Support Team, I am checking in again about Support Ticket ID 308203 . It has been over 20 days and I receiv...
started by BakeKo 1 day ago
8 replies
129 views
ive noticed now for 2 days new gifs are not playing on this site any idea why
started by coa 1 day ago
1 reply
75 views
Hi! Few days ago i realized the implications of being indexed, since i din't knew the meaning of it... i noticed the pub...
started by Tenkarider 19 days ago
5 replies
202 views
Hi, I don’t want to bother but I’m having an issue with my games being deindexed. They were deindexed and I sent an...
started by Orevyn 1 day ago
1 reply
60 views
Hi everyone, I’ve read the official itch.io docs and FAQs about indexing, and I’ve carefully reviewed my game [Satan...
started by mehrshi 1 day ago
1 reply
70 views
i recently released a game called EZ3D on itch.io and after 4 days i cant find it in browse only on my profile. how do i...
started by lapstericcek 1 day ago
1 reply
50 views
hi, is anyone knows if this is ever getting a update? Strugling to put it together, too slow at using the boom, also has...
started by MAJIN7 2 days ago
1 reply
71 views
I installed the itch.io app today and realized that not many users seem to know it exists. I thought about encouraging o...
started by 🍕 Pizza Doggy 2 days ago
70 views
No replies yet
Hey why is my reviews for games not showing up if someone can help thanks
started by TwisterB 5 days ago
3 replies
194 views
I've released the alpha of my game a month ago and have since released 3 updates. I've gotten about 6 downloads of the g...
started by DanderSonJa 2 days ago
33 views
No replies yet
Hi! and help!! it's been 51 days and the validation status still says ''On File''
started by J i m 4 days ago
5 replies
164 views
Hi. I'm sorry if this still doesn't follow the rules, but I found a similar question here. I sent a request for access t...
started by N0TKEY 3 days ago
1 reply
59 views
The Browse All Tags page is not alphabetized, and I think that's a bizarre choice. Sure, you might come across tags that...
started by xanthouscrowned 3 days ago
29 views
No replies yet