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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,780 topics · Next page
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Last post
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 10 days ago
645 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
839 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,175 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,270 views
Having a strange issue where any Gif I try to post isn't being properly animated. I've tried to upload them on 2 diffire...
started by Phantom Cooper 4 days ago Last page
20 replies
603 views
It's been 3 weeks since I last received a response from itch.io support for my project's file size increase request. Is...
started by Anonymous 4 hours ago
2 replies
30 views
My new game Just launch it said it Quarantined Game link: https://rnot-2000.itch.io/my-hero-is-a-dick is there any solut...
started by Rnot_2000 6 hours ago
1 reply
25 views
My forum post entered some kind of moderation queue(even staff seem confused about who handles this queue) and still has...
started by boompercars 10 hours ago
1 reply
26 views
ive noticed now for 2 days new gifs are not playing on this site any idea why
started by coa 2 days ago
5 replies
171 views
I've recently been unable to connect to itch.io. I want to ask everyone what's going on with this. Official team, stop i...
started by hhhhhwwwwww 15 hours ago
1 reply
41 views
Hey moderators, my game hasn't generated any impressions for days. Could someone please release my game again? I've remo...
started by KittyCreamPuff 12 days ago
5 replies
462 views
I’ve noticed something confusing (and frustrating) with itch.io’s payment system Whenever I make a sale, for example...
started by Agastopia 1 day ago
2 replies
107 views
Since yesterday suddenly the two games I have on itch are delisted. Since they are adult games they were delisted two mo...
started by Red Mackerel 9 days ago
7 replies
573 views
Hello! Sorry for adding to all of the other posts of this nature, but my game page was published over 2 months ago and t...
started by DarkSeraphAVN 1 day ago
2 replies
49 views
In 2022, I opened a thread about creator search sometimes failing: https://itch.io/t/2030207/cannot-search-some-creator-...
started by komehara 2 days ago
3 replies
87 views
Title. Basically I'm gearing up to release a horror game. The game contains some nudity although it's far from being the...
started by Scary Pixels 1 day ago
1 reply
57 views