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No Response from Support on Indexing

A topic by DarkSeraphAVN created 41 days ago Views: 107 Replies: 2
Viewing posts 1 to 2
(+1)

Hello! Sorry for adding to all of the other posts of this nature, but my game page was published over 2 months ago and the game officially released  a month (31 days) ago and has yet to be indexed. It is of the adult nature and I have been through all of the rules and requirements to make sure that I have everything set up correctly for indexing. I reached out to support almost 2 weeks ago (12 days), and still haven't received a response from them.

My Support Ticket ID: 311049

I know there are various factors that affect the time it takes for getting indexed, especially for NSFW games, but it's been a little disheartening to see other adult games publish and get indexed either the same day or even the same week as being published while my game is sitting in indexing limbo somewhere. It makes me think that I missed something or did something wrong, but with no response from support I have no idea what that could be or if that's even the case here.

I look forward to any insight that can be provided and thank you in advance for your time.

Moderator(+1)

I've let our admins know, but as the rules of this category point out, asking for the reasons here doesn't help. Only support can tell you.

Thank you! I wasn't really expecting to be told the reasons in this thread, but I can see how it would seem like I was. Sorry about that.