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No response to file size increase request

A topic by Tahlia created 23 days ago Views: 89 Replies: 4
Viewing posts 1 to 3
(1 edit)

It's been 3 weeks since I last received a response from itch.io support for my project's  file size increase request.  Is this request also blacklisted or something? 

Ticket ID:307948

From what I've heard, Itch will only raise the limit if they think that your game will make enough money to justify the higher costs. I don't know how well your previous game did, but it might not have been enough to convince Itch to raise the limit for you. About no response, though, I have no idea.

Moderator

I've let our admins know.

Our studio's request to increase the upload capacity to 5GB has gone unanswered for the past week. Could you assist us in following up on this? (Ticket #313655)

Moderator(+1)

Certainly, but next time please make your own topic instead of hijacking an existing one.