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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 12 days ago
670 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
847 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,207 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,281 views
I've released the alpha of my game a month ago and have since released 3 updates. I've gotten about 6 downloads of the g...
started by DanderSonJa 6 days ago
41 views
No replies yet
Hi! and help!! it's been 51 days and the validation status still says ''On File''
started by J i m 7 days ago
5 replies
186 views
Hi. I'm sorry if this still doesn't follow the rules, but I found a similar question here. I sent a request for access t...
started by N0TKEY 6 days ago
1 reply
64 views
The Browse All Tags page is not alphabetized, and I think that's a bizarre choice. Sure, you might come across tags that...
started by xanthouscrowned 6 days ago
33 views
No replies yet
I haven't done anything wrong. I just wanted to post a comment to reply to the game author, but I kept saying it had to...
started by cliffyoung 7 days ago
2 replies
85 views
Hi,been almost a week now that I cant use the itchio app for anything,I cant donwload/update anything I have and if I do...
started by Inigo04 7 days ago
175 views
No replies yet
Over one month ago (August 18), both my games were deindexed from the site. I quickly emailed support, but I still have...
started by ixkyu 7 days ago
1 reply
99 views
Silver storm Studios is a small team, and we were recently wondering how to write a story-based video game? We have a lo...
started by Silverstorm Studios 22 days ago
3 replies
190 views
I can’t see my game page or creator page when I search for them. My game has a cover image, screenshots, a gameplay vi...
started by WarN Games 32 days ago
9 replies
361 views
Hello, I published my first game ( https://kalbun.itch.io/yasudoku ) more than one week ago. Unfortunately, neither the...
started by kalbun 24 days ago
2 replies
121 views
Hi, I get this error twice in a row and never sent money to my paypal from itch.io before. PayPal: Your Payout request d...
started by Melany Xin 9 days ago
3 replies
153 views
Suddenly, every asset pack on my page stopped appearing in search, so I contacted support through email. They told me I...
started by AcchiHaven 9 days ago
2 replies
104 views
Hi itch.io support and community, I’m looking for clarification and help regarding the visibility of my game “Space...
started by ancooper 9 days ago
4 replies
94 views
Hello, I'm AzureGlint and this is my first game: Debt&Temptation by Azure Glint . It was published 2 weeks ago, and I em...
started by Azure Glint 9 days ago
4 replies
93 views
Hello, I have a question. If I am a contributor to a project, will my followers be notified in their feed? If not, how d...
started by azureXtwilight 9 days ago
38 views
No replies yet
ok so im on linux and i installed the linux downloader thing, but while i was running in the commands, i got an error sa...
started by apples eat fish eyes 9 days ago
1 reply
62 views
I’m setting up my seller account on Itch.io and I’ve encountered an issue during the tax interview. I’m an Individ...
started by NeoPixelBoyCo 16 days ago
2 replies
100 views
as one of the 68 million people who unfortunately have to deal with this, I’ve been unable to access any of the more r...
started by marshmallow 10 days ago
2 replies
100 views
Hi, My games are not showing in the search or on the main page. I sent an email to support on 29 Aug, no response. Ticke...
started by plyr0 24 days ago
2 replies
189 views
i’ve been unable to load the sales page on any device— i’ve tried my mac and iphone, as well as pc, doesn’t load...
started by kronosatemykids 11 days ago
5 replies
217 views