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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 13 days ago
694 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
851 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,232 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,283 views
I can't find a setting for it in Preferences and googling he issue only yields a similar question from three years ago w...
started by Snöiller Fitzroy 63 days ago
33 views
No replies yet
Hey there, I've noticed that my asset pack got deindexed by searching it and it not showing up, the only thing I changed...
started by S.Salmon 63 days ago
4 replies
96 views
Hello ! It's been a week since everyday someone post in my comments a link to a scam. I always delete it and ban the acc...
started by Pyrouan 63 days ago
2 replies
106 views
I had a valid tax status on Itch for several years now but while I was trying to update some details I pressed the "exit...
started by CYON4D 63 days ago
44 views
No replies yet
When I click on the «Buy all for $60.00» red button I just get redirected to the page, and I’m unable to complete th...
started by Oblomov 63 days ago
1 reply
78 views
I am new to itch.io and I have submitted my game yesterday for GMTK game jam 2025. I am getting a warning message every...
started by Harsh Sharma 63 days ago
3 replies
97 views
Hi there! We just submitted a game for GMTK jam and while our previous playtest versions uploaded fine this one just sho...
started by Rina 64 days ago
2 replies
129 views
Can some one help me, plz , this project really meant a lot to our team. I can provide the exact same file we uploaded b...
started by Rorschach_z 64 days ago
4 replies
148 views
IdeaChange
Gentlemen of ITCH.IO, since my page has now been completely hidden from every single story I post, I wanted to know if c...
started by Lonely-Visual 63 days ago
2 replies
98 views
Note: This is not a discussion of specific restricted works or deleted accounts. Two issues with the current mass shadow...
started by A Fals Fiction 64 days ago
54 views
No replies yet
Hello! I have finished up hosting the HeroQuest Quest Jam 2025 ( https://itch.io/jam/hq2025/ ) and had to push the judge...
started by AmalgamAsh 80 days ago
2 replies
120 views
Hi. I installed first by just clicking on the setup file, seemed to work. The app is available on my Pc. However, absolu...
started by ZazatheBlind 64 days ago
1 reply
68 views
My account is set up properly and I keep getting "payment processor failed payment" for both Queer Games Bundle 2025 and...
started by MiaQc 64 days ago
67 views
No replies yet
‎Dear itch.io team, ‎ ‎I’m reaching out today with a sincere and hopeful request. ‎ ‎I'm an independent crea...
started by Kendrick ML 66 days ago
5 replies
198 views
So I was thinking of selling my game. But I didn't see anything about direct bank transfers. So I was wondering if that...
started by 8bityoro 65 days ago
1 reply
332 views
Questionmultiplayer
Hello everyone, I’m currently developing an online multiplayer game using the Godot engine, and I’ve encountered a s...
started by Doni king 64 days ago
39 views
No replies yet
Is anyone else having this issue? I have adult content enabled on my profile (and historically have been able to find su...
started by nixorre 74 days ago Last page
109 replies
41,839 views
I have the setting to allow it but it is not showing up and the categories for it don't either. Even directly searching...
started by Wolf45 74 days ago
6 replies
1,065 views
I have seen that there are exceptions for browser games with larger sizes, is it also possible to get a larger limit on...
started by Cella34 64 days ago
61 views
No replies yet
Hey everyone, hoping someone can help me out. I have an issue where none of the games I download to my PC have backgroun...
started by green sparrow 65 days ago
60 views
No replies yet