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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 13 days ago
699 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
851 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,233 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,284 views
Hi, Does anyone know how games get bumped? Is it just a matter of engagement? Because I've updated mine a few times and...
started by KTRGames 62 days ago
8 replies
213 views
Hello, I opened a support request 9 days ago and have not heard back. I saw that the rules say I cannot ask how long unt...
started by Astghik1 74 days ago
6 replies
240 views
itch.io is inaccessible in mainland China today (2025-08-06). May I ask what the problem is?
started by Grey927 61 days ago
112 views
No replies yet
Hello, I recently published a game. However, it hasn't been added to the homepage for 13 days. Can you help me solve thi...
started by Navy Developer Studio 62 days ago
3 replies
124 views
They are doing it again , by using a new bot that already left 2000 AI generated comments in 5 days pointing at their sp...
started by stopthespam 62 days ago
3 replies
176 views
I purchased and downloaded Block EM Sock EM for Genesis and when I try to play it on my Genesis via the Mega Ever Drive...
started by daldude 62 days ago
1 reply
53 views
Hey im just browsing around and looked up some tags , my game got delisted ( I can get over that ) , but then as I searc...
started by nobody_543 62 days ago
2 replies
114 views
Hello, to be honest, I don't understand what's going on. I've been posting my game on the site for some time now, I've p...
started by Skinny Rat Studio 63 days ago
6 replies
228 views
Hi! I know it is against the rules to create a topic for this in the community, so I am very sorry for doing that, but s...
started by kadenikk 63 days ago
6 replies
183 views
All files uploaded in zipped folder no problem before the deadline. Console shows no errors. Game just stuck on Loading...
started by MildlyCreativeUsername 63 days ago
1 reply
62 views
Hello, I’m reaching out here again regarding a pending payout ( Payment ID: 190057 ), which has now been delayed for...
started by LiveGameYouPlay 62 days ago
1 reply
137 views
Hi Itch.io team, I'm following up regarding ticket #299513 . We need help manually calculating the results for our priva...
started by MadMomani 64 days ago
3 replies
182 views
I published my game some days ago, but I didn't see it in newest games yet. I red other themes and understand that it ca...
started by matyue 65 days ago
7 replies
244 views
I made a scrolling effect and it works fine in the game page. https://xentios.itch.io/loopgage but want to hide some of...
started by Xentios 62 days ago
71 views
No replies yet
I guess I'll just wear it, because I feel so dumb. When clicking around my page for the GMTK Game Jam, I accidentally cl...
started by hilovids 63 days ago
2 replies
82 views
So I've been trying to avoid using Pay-Pal because I have a business account linked to it, and occasionally when I buy g...
started by bluegreydragon2464 63 days ago
6 replies
300 views
started by Suspended Account 63 days ago
2 replies
107 views
Hi there Most of the assets I release are free, but occasionally people are nice enough to leave a tip. I'd like to than...
started by poltergasm 64 days ago
5 replies
131 views
So um, I've been trying to download some games but any of them I try don't work. Android games btw, I allow my device to...
started by DanTheDanD 63 days ago
1 reply
80 views
Hello, I have a small site to scrape jam game data and display to people. I use the "entries.json" that itch.io uses whe...
started by Notenlish Aug 23, 2024
6 replies
1,750 views