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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 11 days ago
654 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
842 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,185 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,274 views
The user in question is "StephenLarry", he has this posts https://itch.io/blog/986544/brickadia-download https://itch.io...
started by peluche-nerv 74 days ago
4 replies
183 views
Всем привет, я самопровозглашенный разработчик игр, мечтающий со...
started by AkriTheGod 73 days ago
48 views
No replies yet
Does anyone have any insight to when the affiliate program will start their revenue split model program? I was going to...
started by rezoned 74 days ago
104 views
No replies yet
Can anyone advise me on how to set up Embed options on itch.io so that a black background does not appear when launching...
started by Sentinel65 74 days ago
59 views
No replies yet
I just wanted to ask for a little help—I've got 3 projects published (one of them over 7 months ago), but none of them...
started by Retro Assets Library 75 days ago
1 reply
135 views
Hi everyone, We just published our game page on itch: https://hypermad.itch.io/shellstorm But its not indexed yet, since...
started by Hypermad 82 days ago
13 replies
286 views
I have a problem. I want a record or previous files that I uploaded before. Where can I find them?
started by HarthHDR 75 days ago
41 views
No replies yet
Hi I'm Ofihombre. I noticed two of my top-rated games lost a review each one. However, there is a small margin of error...
started by Ofihombre Jun 10, 2025
1 reply
121 views
I have 3 projects published on my page (2 of them have been published for months) and none of them show up when I search...
started by ChaosDriveDev 76 days ago
1 reply
79 views
Friends, can you tell me how games get into the Most Recent and New & popular section? We recently rolled out a fairly l...
started by FoxTailTale 77 days ago
2 replies
134 views
I've made a new release for my game and respective major devlog. However the game never appeared in the most recent game...
started by nocturnalillusions 77 days ago
5 replies
129 views
So I've been using the same itch site for my game that I didn't update in like, 2 years or something. Do you think posti...
started by Eden (Duru) 77 days ago
3 replies
125 views
If I make a Development Log, do I update the one post or do I make several ones successively?
started by Nmodern 77 days ago
2 replies
76 views
there is a massive bot problem within the itch.io. i get sudden influx of bot accounts following me ,with thousands of f...
started by Shane 77 days ago
1 reply
81 views
This has been like this for a long time now, and when I researched for it, some old posts said that there was no shadow...
started by Polarityⁿᵒʳᵈ 77 days ago
2 replies
97 views
Just noticed that all the assets by this creator, whilst appearing available to buy via the on-site search, aren't avail...
started by Los Apollos 77 days ago
2 replies
103 views
I posted thank you notes and link to my game on all the asset Authors whose assets I used in my game. It looks like all...
started by Norman Softworx 77 days ago
1 reply
80 views
Good afternoon, I recently uploaded my game Dawnfall ( https://zebual.itch.io/dawnfall ) and just saw that my game does...
started by Zebual 77 days ago
1 reply
137 views
It won't let me upload a cover image for my project. My image is the suggested size of 630 x 500. I have tried it as PGN...
started by DMGrognerd 86 days ago
1 reply
257 views
I want to regain access to my Gregorio account, and I've already requested an email link several times, but it hasn't ar...
started by MrGregorio 79 days ago
2 replies
131 views