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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 8 days ago
603 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
833 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,112 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,253 views
When you upload a game where is it supposed to live within your own account for editing purposes. For adding details and...
started by rallyall Apr 12, 2025
1 reply
116 views
Hello! As the title says, I've initiated a payout 87 days ago (ID 160510) and it's still "In Review". I messaged support...
started by Quaternius Mar 01, 2025
5 replies
541 views
Hello! I'm an artist and I want to participate in my first Game Jam. I do 2D art digitally and traditionally. I'm also s...
started by Dismal_Rain Apr 10, 2025
8 replies
256 views
Seeing so many people mentioning this same issue, I guess the reason support isn't responding to me is that this problem...
started by Sinclair C. Apr 11, 2025
2 replies
148 views
Hi, I recently published an HTML game. I have a few screenshots on the site, but when I hover over the title image, only...
started by MisteryJay Apr 11, 2025
4 replies
204 views
Hi itch.io team and community, I’m posting here because my LD57 game Cave Escape has been public for several days now...
started by Flingeris Apr 11, 2025
15 replies
466 views
I just tried publishing my newest game and it showed up in searches fine except I noticed the file isn't available in th...
started by PopsArcade Apr 10, 2025
1 reply
118 views
Hi there, Thank you for taking time to read this. I have released our game called Elena's Story here: https://submissive...
started by Submissive Fate Apr 10, 2025
1 reply
358 views
Hello! As the title says, I've initiated a payout 26 days ago (ID 171982) and it's still "In Review". I messaged support...
started by Pixelcraft Games Mar 27, 2025
3 replies
297 views
I've emailed multiple times since the 9th february but my payouts 166351 and 170907 have been in review, with the oldest...
started by PolygonHeart Mar 24, 2025
2 replies
177 views
Hello My payment ID 172892 has been stuck in review for 32 days now. This has never happened before, usually everything...
started by LYASeeK Apr 08, 2025
1 reply
153 views
Or users who exclusively post ai stuff? I don't want to see it.
started by Nightspore Apr 06, 2025
10 replies
603 views
Can I still use the purchased resources for commercial purposes? Since it has been a year since the purchase, can I stil...
started by jheng-jie Apr 08, 2025
7 replies
158 views
I am trying to upload a new PDF to an existing game but I get an error saying THERE WAS A PROBLEM WITH YOUR UPLOAD. I've...
started by Lonely Adventurer Apr 07, 2025
2 replies
113 views
Hello, this is my game: https://annodesha44.itch.io/ggg After reading through the resources and articles of getting inde...
started by AnnoDesha Apr 08, 2025
1 reply
146 views
I've been on Itchio for a few months now and I have a few questions about the games I've published and my reviews. 1) Ho...
started by OyunKontrol Apr 07, 2025
1 reply
153 views
Hi, I had an important tax question that I asked support about on ticket #266025 I’ve been waiting 13 days on an answe...
started by TheMetalCarrotDev Apr 07, 2025
1 reply
117 views
I initiated a payout 24 days ago but still not processed as of today. I also tried sending an email for support at the...
started by rossgames Mar 28, 2025
4 replies
208 views
Sorry to bother you, as the title says, i added a few games that where free, but i ended up not like em them so it give...
started by gnoMadgnoMod Mar 24, 2025
1 reply
191 views