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A topic by MinixTheArtist created 97 days ago Views: 1,586 Replies: 79

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MinixTheArtist97 days ago(+5)

Hello, whoever's reading this! I've been having an issue lately where when I try to comment, I get an error saying that my comment needs moderator approval before being posted, due to account activity or community settings. I've seen on other topics that this is a sort of automated system used to prevent spamming...? I was wondering if there is a way to whitelist my account or something similar so that I may be able to post comments again?
I sent an email to support regarding this issue six days ago (request ID 332055), but I've gotten no response.
No rush at all! I know everyone is really busy! Have an amazing day and thank you for all you do. :]

No Time To PlayModerator97 days ago(+2)

I've let our admins know about your ticket.

MinixTheArtist96 days ago

Thank you! I really appreciate it! ^^

Eathe95 days ago(+1)

Can I get the ticket too, Im getting the same issue

No Time To PlayModerator95 days ago (2 edits)

...Yes, if you send a ticket to support like the rules of this category say and like the original post mentions.

Eathe94 days ago (2 edits)

Got it I think I miss readied earlier my request id was (333756)

No Time To PlayModerator94 days ago

I've let our admins know.

spainis94 days ago

I'm in the same boat. Ticket id 333386
Thanks in advance :)

No Time To PlayModerator94 days ago(+1)

Okay, done.

PaperPlan94 days ago (2 edits)

Hello excuse me how to get a ticket bc I really wanna comment 😞 on my favorite games appreciate it if it's possible

No Time To PlayModerator94 days ago

...Please contact support like the rules of this category say.

PaperPlan93 days ago

Ok

CensoredByHitler71 days ago

I can't send an email because my old email app doesn't work on my new device. I haven't been able to access my email at all.

Deleted post74 days ago

Deleted 66 days ago

No Time To PlayModerator74 days ago(+1)

Done.

NoName53973 days ago

I have the same problem, I can't write comments, here's my ticket (339069)

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Kitten72 days ago

🙏🏻（339322）

No Time To PlayModerator71 days ago

I've let our admins know.

Kitten72 days ago

Can large fluctuations in IP address and network connection cause account abnormalities?

Otto The ROBLOXian33 days ago

im having the same issue, can i get the ticket also?

No Time To PlayModerator33 days ago

Sure, if you contact support and post your ticket number here like the rules of this category say and like you see everybody doing.

Otto The ROBLOXian33 days ago

wheres my ticket number in

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khaledpng25 days ago

I am experiencing the same issue with my account; it hasn't even been indexed yet. This is my request number: 346619

No Time To PlayModerator25 days ago(+1)

I've let our admins know about your ticket.

khaledpng25 days ago

Thank you so much, I really appreciate your help!"

khaledpng24 days ago (2 edits)

"Thank you! My comment ban has finally been lifted, and it seems they are appearing instantly now. I really appreciate the help!

MinixTheArtist68 days ago

Hello! So sorry to bother you about this again, but it has been almost 30 days since this interaction, with still no response from the admins ! ^^" I know y'all are probably super busy but I would like to get this resolved if I can! :) Take your time, no rush!

No Time To PlayModerator68 days ago

It's out of my hands. Posting here again won't help.

MinixTheArtist34 days ago

Ok. So sorry to bother you. Thank you for letting me know.

HunterX200748 days ago

Hello every time I comment in every game , it goes same ( comment approved by moderator) i also contacted some of the game creators and they says itch think my comment is spam...

No Time To PlayModerator48 days ago

Please read the rules of this category, they tell you what to do. Or simply look at what other people have been posting in this topic.

HunterX200748 days ago

Others also try to solve this problem by sending mail ( tickets) . I did the same but nothing happened

No Time To PlayModerator48 days ago

...Yes, it can take a while. That's why you see people post their ticket IDs here, like the rules of this category say.

HunterX200745 days ago

Hello, i emailed in itch and they gave me a replay. But The problem did not solve . What i will do now . They also give me number (344769)

No Time To PlayModerator45 days ago

I've let our admins know about your ticket.

Demongod42133 days ago

Excuse me i just got a ticket 348624 if you could help me out too

No Time To PlayModerator33 days ago

Sure, I've let our admins know.

HunterX200726 days ago

It been 18 days but the problem did not solved

No Time To PlayModerator26 days ago

It's out of my hands now.

HunterX200726 days ago

What can i do ? Any solution...

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Dragos Drakkar26 days ago

More than 40 days for me since supposedly the admins were let know, but when I tried replying to the email again, it generated a new ticket number.

profilethings94 days ago

did you post a link.

ZoRo_090 days ago

i emailed support one week ago and got "Your request (ID 333699) has been received and is being reviewed by our support staff". But still now nothing happens

No Time To PlayModerator90 days ago

Response times of a week aren't unusual. Doubly so as it's been the holidays. I'll let our admins know about your ticket.

NRGmason4889 days ago

its the same for me I'll contact them about this after school

Thefishthing74 days ago(+1)

Same issue here, but I cant even see where it is waiting it's like it was never there.

Dragos Drakkar73 days ago

If you mean you can't see where your comment got stuck waiting, I think the only way to see it is if you go back to the address that showed you the comment was stuck waiting for mod approval.

Thefishthing71 days ago

oh it posted, it though this as well was in limbo. Interesting.IT did the exact same thing when I tried to post that comment.

I am relatively new to the platform, I feel a bit like an Granny not understanding how the site works.

Dragos Drakkar73 days ago

I have been having this problem for about two months, sent in a Support ticket about a month ago, replied to the message with some more information about a week later, and now it has been over a month with complete silence from Support except for the first automated response that my request was received. The ticket number given in the original message was 330374, if that is still valid.

No Time To PlayModerator73 days ago

I've let our admins know about your ticket.

KCNC1171 days ago

May i ask how to get a ticket id please. I have been unable to post comments. If anyone would be so kind enough to help a less tech savvy guy it would be much appreciated 🥹🙏

hechelion71 days ago

You should contact support via email:

https://itch.io/support

When you do, you should receive an automatic confirmation email with your support ticket number, which you can optionally share here and politely ask the moderator if they can inform the staff about your issue. (Please note that contacting them by email should be sufficient, but due to the high volume of work at the end of the year, support response times are considerably longer.)

TheGoonPlatoon71 days ago

Suffering with the same issue, but my ticket is not as old. (337340) Just needing to see whats got me unable to comment.

No Time To PlayModerator71 days ago

I've let our admins know about it.

TheGoonPlatoon71 days ago

Thanks friend.

TheGoonPlatoon66 days ago

Out of curiosity, how long does it normally take the admins/staff to address tickets. I keep seeing a lot of people posting asking about it. I dont know if its a issue with ticket volume, or what is happening. I dont mind waiting, but seeing so many people having this issue makes me concerned that I might not ever be able too comment on itch.io again. I feel like a lot of people are in the dark.

No Time To PlayModerator66 days ago

...Please read the rules of this category where it says not to ask this exact question.

(The reason is very simple: it depends.)

KCNC1171 days ago

Hello agin my ticket id is (339383). It would be much appreciated to any moderator if they could allow me to comment again. Thank you and have a nice day.

No Time To PlayModerator71 days ago(+1)

I've let our admins know about your ticket.

KCNC1170 days ago

Thank you very much man, much appreciated 😊 👍

Oway54 days ago (2 edits)

Hey! Also have the same problem. It has happened for like a year now and I was clueless on how it happened. I don't know if I did something wrong, so I came here (Request ID: 343364)

No Time To PlayModerator54 days ago(+1)

I've let our admins know about your ticket.

TulipPixie47 days ago

Hi, I have this same problem as all people above. I send mail to support on Dec. No response and still waiting to comment on my favourites game as I make YouTube videos. The Ticket number was given (330857).

No Time To PlayModerator47 days ago(+1)

I've let our admins know about your ticket.

Kewibirdz33 days ago

Hello! I am also having the same problem as the other people in this post. [Request ID: 339966]

Amewaneko53 days ago (1 edit)

Hi I have the same problem as all of the people here. Could you let the admins know about my ticket? (ID: 343240) Thank you so much in advance!

No Time To PlayModerator33 days ago

Sure, but next time please make your own topic. I didn't see you post for three weeks.

Amewaneko33 days ago

Thanks! I'll remember that for next time :)

Retro Kane53 days ago(+3)

Curious, did the admins ever actually solve your problem?

Dragos Drakkar29 days ago (1 edit)

Not OP, but I haven't had any luck. Even had someone say they let admins know about the support ticket, but that was 43 days ago as of now, with absolutely no response except for the initial automated response all the way back on Dec 15th of last year. Guess I just won't be able to comment on game pages any longer,

Edit: Oh, that's just great. I replied to the email message again, and I suddenly got another automated response saying they got my message and opened a ticket with a brand new number. I'm thinkingthey closed my previous support ticket without a peep and completely ignored me. Fantastic!

RandomHimalayanGuy2 days ago

Hello moderator, can I get help as well my ticket id - 356034
Thanks.

No Time To PlayModerator1 day ago(+1)

Sure, but next time please make your own topic. I almost missed your post.

RandomHimalayanGuy1 day ago

Ok, I'll keep that in my mind.
Thanks for the help

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