Suffering with the same issue, but my ticket is not as old. (337340) Just needing to see whats got me unable to comment.
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Out of curiosity, how long does it normally take the admins/staff to address tickets. I keep seeing a lot of people posting asking about it. I dont know if its a issue with ticket volume, or what is happening. I dont mind waiting, but seeing so many people having this issue makes me concerned that I might not ever be able too comment on itch.io again. I feel like a lot of people are in the dark.