Curious, did the admins ever actually solve your problem?
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Not OP, but I haven't had any luck. Even had someone say they let admins know about the support ticket, but that was 43 days ago as of now, with absolutely no response except for the initial automated response all the way back on Dec 15th of last year. Guess I just won't be able to comment on game pages any longer,
Edit: Oh, that's just great. I replied to the email message again, and I suddenly got another automated response saying they got my message and opened a ticket with a brand new number. I'm thinkingthey closed my previous support ticket without a peep and completely ignored me. Fantastic!