Skip to main content

Browse GamesGame JamsUpload GameDeveloper LogsCommunity
Indie game storeFree gamesFun gamesHorror games
Game developmentAssetsComics
SalesBundles
Jobs
TagsGame Engines
Paymeout9 days ago

In this case, please forward my comment to your "admin"!

To clarify: For a comment deemed bad, Itch can take away my right to comment, which I don't want. That's why I'm writing about a New/different Account, but what I wrote is still legitimate.
Why is there "Questions & Support" if not for people to read and react to? ...and then why do you ask for and forward the "ticket IDs" to? Because it's useless, it doesn't work, they don't respond, there's no payment! But why not? We don't want to put together a picture of what's really happening from external forums, but it's pretty clear. The explanation about activists influencing the bank is ridiculous in many ways, besides the fact that there is a solution, another bank that awaits with open arms anyone who will store money with it. So I hate it when people look at you as stupid or don't give a clear answer to a simple question. And I don't want to offend you (since you're at least answering) but what are you doing here if you can neither solve it nor answer the comment? 

But if you do know the answer, please write it here. Thanks.

Reply
No Time To Play8 days ago (1 edit)

They won't be able to act on it without a ticket ID. Doubly so as you made a new account just to post this, so it can't be connected to a previous history. This is just an informal system we've arrived at. If it doesn't work either, then I don't know. And it's not about one bank. It's about bank card processors like Visa and Mastercard, that have a worldwide monopoly. It bypasses banks. It even bypasses PayPal and Stripe. You can't fix this so easily.

Reply
ELECTRIC BLACK SHEEP8 days ago

Translated to my case:

Because there is no problem with my Paypal account. It is usable (I can send and receive money). Does this mean that there is a problem with the ITCH account and it is not even your fault ?  

In this case:
- You asked for the ticket numbers and tests as if our case is "progressing" completely unnecessarily while you actually have no influence on the problem?
- That suggests that the problematic account is yours and if this were the case, it is quite strange that the payment processing works when the money goes to you, but not out.
- It affects quite a few people, and from what I can see, this situation has been going on for a while (at least a year or a bit longer). 
- It looks like you're just collecting the money, but you don't want to pay it out! Why don't you inform users (sellers) through official channels (by responding to properly submitted tickets in a timely manner )?  


Reply
No Time To Play8 days ago

...I asked for a ticket number according to the rules of this category:

If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

It's an informal system our admins came up with to try and speed up some delayed tickets. All I can do is pass it on. Yes, I've noticed all the complaints. No, I don't know what's going on, and I couldn't do anything about it anyway. The people who could answer your question don't watch this forum so they're unlikely to see your post.

Reply
ELECTRIC BLACK SHEEP8 days ago

Sorry you can't do anything!

I personally provided the ticket(s) number. It's up here if you scroll up a bit. Has it been forwarded? I don't know because I still haven't received any money or response. Sorry, but "I'll forward it to the admins" is not a response, there's no "speeding up" here, just further delay!

Nothing happens in 5 months!!!

Reply
No Time To Play8 days ago

Looks like I hadn't. Will fix that in a moment. Didn't see you posting a ticket ID because you replied to someone else instead of making your own topic to ask for help like we ask everyone to do.

Reply
ELECTRIC BLACK SHEEP8 days ago
- I opened two tickets! No answer!  I continued to this (and other) threads.  
- I opened my own thread (sorry for not giving my ticket number there for who knows how many times), unsuccessfully.  
Somehow there is always a reason why it has not been resolved for over 5 months.
Reply
ELECTRIC BLACK SHEEP8 days ago

I may not understand (English is not my native language), but when you use phrases like "you speed up" and "you can't do anything" in a sentence... how do people process that?

Reply
No Time To Play8 days ago

...However they want, apparently. I said,

It's an informal system our admins came up with to try and speed up some delayed tickets.

Didn't say I'm speeding up anything. I said I can pass on the ticket ID, but can't do anything about whatever is going on.

Reply
ELECTRIC BLACK SHEEP8 days ago (1 edit)

I get what you're saying! It's just logically contradictory!

Initializing payment -> money arrives
(=fast)

Initiating payment -> money does not arrive -> open a ticket -> nothing happens -> open a ticket again -> nothing happens> Go to Support and ask questions -> ticket number here and there -> still nothing
(=much slower)

...and again you ask me to give you my ticket number so that you can speed things up by forwarding it to those who don't respond!
(=wait more)

...to quote a dear green friend of mine:"Do or do not, there is no try"

Reply
No Time To Play8 days ago

...Actually I'm passing on these ticket numbers to our admins, who can then talk to support and/or handle the tickets directly (I don't know how it works). That's the theory, anyway. Sorry to hear it's not helping. It's just that if you ask for support on the forum, that's the only way. If you just want to rant, okay. I can't always tell.

Reply
ELECTRIC BLACK SHEEP8 days ago

I don't want to "rant"! Money is a serious topic! Especially when it's in other people's hands! People live off it! Paying rent, bills, or employees. I want the money to be mine becouse it is mine! ...and it seems like I'm just running after it!

You called it "theory"? Seems not so optimistic! Does that mean you don't actually know if there's even one person who reads all the notes you send them, or if they end up in the trash?

Reply
No Time To Play8 days ago

Our admins don't reply to my ticket notifications. I have no way of knowing. Sorry.

Reply
View more in thread
AboutFAQBlogContact us
Copyright © 2026 itch corp · Directory · Terms · Privacy · Cookies