Looks like I hadn't. Will fix that in a moment. Didn't see you posting a ticket ID because you replied to someone else instead of making your own topic to ask for help like we ask everyone to do.
- I opened two tickets! No answer! I continued to this (and other) threads.
- I opened my own thread (sorry for not giving my ticket number there for who knows how many times), unsuccessfully.
Somehow there is always a reason why it has not been resolved for over 5 months.
