itch.io

It would be great if we could automatically play some kind of sound in the background of our pages. I think that would add a lot to the atmosphere.

- upload mp3, ogg,.. to the site
- or use soundcloud or similar 
(iframe or embed does not play autoplay)

and it probably needs a button in one of the corners so you can turn it off if it bothers you.

At the moment i can do it when i upload a html game to the same page and play it there, but that messes up the statistic of a game that is made for a different (OS)platform.

and a technical issue: It's very hard to distiquish and follow who is answering to what post. There should be some other indentation formatting (but i am not an expert).

You again! My other topic question was resolved (for some reason) not this! I am not the only one with "confusion".. :)

Yes! And  the other problem is the complete lack of OFFICIAL SUPPORT for 5months and let things "escalate" where a single line in an email can solve all this!

Yes the site should note near the option "OTHER" in the payment processing! Something like "DON'T BE SUPRIZED!  IT WOULD TAKE  A HELL LOT OF TIME!".
Otherwise people are left in the dark. 

It was linked to my topic as "record". If somehow i were responsible to what some other user sad on an other topic! 

Please (redonihunter) don't handle people like that. Using words like "cleanup" in that sentence.. I hope that this is not mocking! That brings the conversation to a bad direction .

Please (redonihunter) don't bring up the payout again! You are the one dragging this into that topic/conversation and not me.
 I was constantly warned about not to be involved in a lot of topics at the same time, yet you are the one dragging this into it.

The question was for "No TimeTo Play". Please (redonihunter) Don't escalate the situation by forcing it into longer conversation (with you too). I don't think there should be two moderators in this situation. (Juts an opinion.) Are you a moderator by the way? (You don't have to answer ) You seemingly popping up in a lot of  my topics but i don't see any tag on your name. Thank you for being so helpful. You're trying to solve it, but you don't have to!

I understood that the conversation between us had taken a very unfortunate direction from the very beginning! Please calm down, nothing i've said was directed as a harassment. I'm just trying (despite the language barrier) to express what I want to say as precisely and directly as possible.
I've addressed the question to you only because you are a moderator (the one posted there and closed the topic) and not because i want to harass you or anybody in any way! I've already said  "sorry" and the use word "please"!  

Yes, I see that the conversation can't go further with you. I don't even wanted to in the first place (or start a new topic again). I should have posted that  to that other topic but that was closed.
Off course you can close a topic, but please don't quote others in bullet points without making it clear that you're not referring to me. It's misleading to me and others a well. You are right about the confusion! And things like that cousing it too. I am even on you side with this one.  I just want to be clear just as you do. No hard feelings! 

Again: Sorry! It's not meant to  be harrastment (it never was)! I'm not blaming you personally! You are the one who are poping up by answering questions (and that is good) but please don't take it on yourself if/when the conversation continues and addressed with you directly becouse of that!  I had/have isues with how you (moderators in general) handeling things. It is understandable from your perspective.  It is not "personal" from my side! At least you try! 
I've even defend you multiple times by saying that support handeling: "should happen on the official channel", becouse a customer should be (that is the general expectation)handeled  with a different approach as "moderating" by a volunteer admin. If there's anyone to blame, it's the official support team!

I stand by what I said here on the forum, I'll take responsibility for that if necessary, but not for other people's comments or posts.
Best rregards: EBS

The post you linked there is NOT my post!
Why is it "harassment" to clearify that from my side?

And sorry I forgot to add your  name! It is addressed to  NO TIME TO PLAY! :)

I don't want to start a new topic, but if you close the other of my topic (https://itch.io/t/5803438/what-questions-can-we-ask-here-in-the-support-section) with an accusation against me doesn't look fair!

Your last post before close the topic: 
https://itch.io/post/15335386

"I'll lock this topic now that the situation was resolved."
Resolved on both side. OK! 

"moderation reports go to me; doesn't mean I won't notify an admin about them"
Please clearify who was that? Posting it on the topic just like that (as last post) , not doing it as a "reply" and with that doesn't define the person in question makes thingst look it is me who you addressing it.

"I can't change the ownership of a post; no idea what this is all about"
I had never made such claim! 

"continuing to talk about me behind my back after blocking me so I can't reply is harassment"
I have  never talked behind your back! I can't, this is an open forum as i know. You closed that forum and You are the one who made the last! Clearly you were not "blocked"! I don't even know that it can happen with an admin!

"Hope this helps."
No it does not! As i mentioned you and moderators on itch in general i know that handling support related issues should not be handled by you. I understand that you are volunteers and your "job" (one e of them) is to get rid of the unruly ones. Naming this community category as "support" and by that attract peoples with support issues is a problem generated by itch themself. Itch is deliberately bringing people to you so that you can arrange and forward the tickets (without answering them for months). And you (moderators) handle (maybe "regulate" is the right word) the situation (and the people who are rightfully disappointed) as a moderator. That can only lead escalation! You can "try" but you don't have the necessery toolset to realy help with that. This handeling "should happen" on the official channel, but again there was no such handeling for 156 days in my case. Handeling the situation in the wrong place with the wrong tools in that timeframe is a huge mistake on Itchs side. (But that is jus my opinion!)

You can close this topic too (its your right to do), but please correct this "error" in the other topic in question first!

Sourprisingly I get my money today!
I am wondering if it is the case with everybody else? (no assumption, just curiousity)

I have good news!

After 156 days i get an response and i received my payout!

I hope it is not personal information (nevertheless parts of it was leaked in other topic wich great handeling sensitive information by our moderators) i will copy/past here becouse it gives you (users) a ver important detail I did not receive in any form here on the site as an answere for my questions (about the delay):

 "Apologies for the delay. It seems as though you miscategorized your payout by marking it as “other”. The “other” category is reserved specifically for manual payouts that are set up with specific sellers who handle payments through slower means, and as a result we don’t recommend you use the “other” or “manual” option when requesting your payout. In the future, please be sure to only use either “paypal” or “payoneer” based on what account your profile has associated to it."

 I don't recall that i chose this option at all, i used paypal before, and i don't see that option (at the moment) in my account inder "payment processors". Despite all this, ITCH made the payment via PayPal. 

 If anyone in the same situation: Dont USE OTHER! (whatever it means)

I also hornestly believe that after a week here try to "force out" some answere and/or solution is what made itch to handle my issue wich is terrible but it was necessery. 

Please don't get me wrong (like most community moderators)! I love ItchIO, but I like having my money, or at least knowing why I can't get it or when (I think this applies to everyone in a similar situation).

moderators solve problems by giving generic answers, like updating tax information even though I have done it a long time ago (I am/was "validated"). They forwarding tickets to the same address (without feedback) as us, and sometimes assuming things like I must be doing something illegal. They handeling things as moderators (becose they are, it is not their fault) but that should not be their task. Moderators usually getting rid of the users that are cousing trouble in the community. It is a completly different approach and attitude than "handeling an angry customer" by real support. By doing that they do this that the conversation cannot have a positive outcome and usually escalates. Problems like this slowly but surely spread to other channels (and have been for months) like YouTube and force content creators to move to other sites.

It should have happened, like get things done in an official channel (two way communiction between the user AND ITCH). Please address or handle the situation seriously as it should be! (if needed somehire people)

...and please rename the "Questions and Support" topic to "Questions and Answers" or something other than Support! This is not Support! This is very misleading and you are only causing trouble for yourself!

I have good news!

After 156 days i get an response and i received my payout!

I hope it is not personal information (nevertheless parts of it was leaked in other topic wich great handeling sensitive information by our moderators) i will copy/past here becouse it gives you (users) a ver important detail I did not receive in any form here on the site as an answere for my questions (about the delay):

 "Apologies for the delay. It seems as though you miscategorized your payout by marking it as “other”. The “other” category is reserved specifically for manual payouts that are set up with specific sellers who handle payments through slower means, and as a result we don’t recommend you use the “other” or “manual” option when requesting your payout. In the future, please be sure to only use either “paypal” or “payoneer” based on what account your profile has associated to it."

 I don't recall that i chose this option at all, i used paypal before, and i don't see that option (at the moment) in my account inder "payment processors". Despite all this, ITCH made the payment via PayPal. 

 If anyone in the same situation: Dont USE OTHER! (whatever it means)

I also hornestly believe that after a week here try to "force out" some answere and/or solution is what made itch to handle my issue wich is terrible but it was necessery. 

Please don't get me wrong (like most community moderators)! I love ItchIO, but I like having my money, or at least knowing why I can't get it or when (I think this applies to everyone in a similar situation).

moderators solve problems by giving generic answers, like updating tax information even though I have done it a long time ago (I am/was "validated"). They forwarding tickets to the same address (without feedback) as us, and sometimes assuming things like I must be doing something illegal. They handeling things as moderators (becose they are, it is not their fault) but that should not be their task. Moderators usually getting rid of the users that are cousing trouble in the community. It is a completly different approach and attitude than "handeling an angry customer" by real support. By doing that they do this that the conversation cannot have a positive outcome and usually escalates. Problems like this slowly but surely spread to other channels (and have been for months) like YouTube and force content creators to move to other sites.

It should have happened, like get things done in an official channel (two way communiction between the user AND ITCH). Please address or handle the situation seriously as it should be! (if needed somehire people)

...and please rename the "Questions and Support" topic to "Questions and Answers" or something other than Support! This is not Support! This is very misleading and you are only causing trouble for yourself!

You previously made an assumption:
"My assumption would be, that refunds would have to be issued to the buyers. Or compensation would be due to the original owner. Some digging on search hints that this is basically what should happen in such cases. Refunds and should any be left, compensation to the original owner."
You answered to me,  to my post.  At that point of conversation you did not clerify that you are talking about some other game (you not name) or whole different store and some (real/fictional) users or case. But in the end you definitely refering ti itch as a store. (not "steam", no specifics ). If there was a game that i also have in my store then please share the info with me.
"Cases where Itch would deny payout might be such cases."

After that, in my answer I asked you: "Which of my projects was stolen (by me) or where else does the (original ) copyright holder sell my project?(Dont make accusations!) "

Your answer was :"No, I did not. .."
Then I don't understand what you replied to either! I suspected it was against the accusations arguments.

It's hard to follow your train of thought when you're writing in generalities. You ask questions and expecting exact answers to, but you give general answers to others' (like mine). You answering to my post and don't mention that you are talking about some unrelated event (as if it has something to do withme ) . I don't care if it is going "OFF TOPIC", but please do not connect me to some criminal activity.
So yes, it was about the last thing you wrote.  About "software piracy" which has nothing to do with me.

I also assume that that was not intencional.  "Are we good?"

Ok ..and there is no list of copyrighted project either! Are we good?

Just a question:
Did you updated your tax info too?
Would you be so kind to post here if (and when) you have been compensated? It would be really helpful. Some members of the community are skeptical about our payment issues and demand "proof".
Thank you! Good luck!

The time zone maybe

 ?

Why is my first topic note become 1 day old?? It there something altered?

156 days

156days (and still pending)

You call me a troll? Please! Dont mock me, I am not bored! 
As i stated multiple times it is a serious issue for me (and for others as well)! 
I don't sell any projects. See it for yourself! All of my project are free (but donatable)!

Now here is your part to prove:
Which of my projects was stolen (by me) or where else does the (original ) copyright holder sell my project? (Dont make accusations!)

The moderator warned me not to make assumptions. I can advise you the same.
I don't know if they "deny payout" or whatever, but at leas they can comunicate on their official Support line (tickets). But nothiing!

"some cases"?
"just takes ages to process the payout "
Are you serious?! Then change the "..takes 10 to 14 days for our team to review the payout" message hanging near their payout button! I am at 5months.

If i may: You seemingly defending them very  one sided (and you have knowledge about "Cases" but previusly you ask me to give you examples). You  make all the negative assumptions appear on my side. Why is that so obvious to you that i have to make something wrong? 

Actually it makes sense to withold the money (payment processor or else) if they smell some illegal activity.  But in that case no illegal activities on my side. My Paypal account is working properly, so there is nothing stops them to transfere the payout. I suspect I would have received some kind of notification that they tried to transfer money, but it didn't work... but nothing came. Neither money nor message. 

Because apparently this one phrase really caught your attention, (i don't want to be misinterpreted) I did a simple Google search:

"Probably never get paid" means there's a high likelihood you won't receive money for work done or a loan given, often because the person or entity responsible for payment isn't reliable, has no intent to pay,.."

and 

Jimmy Vegas Studio:

Vintage Story: https://www.thegamer.com/indie-game-vintage-story-sales-halted-itchio-massive-mo...

one example is "pixelpaperyarn" on my other topic:

https://itch.io/t/5785856/ive-been-waiting-for-my-payment-for-5-months-now-ive-c...

So please don't assume or imply a problem where there isn't one!

Sorry but joining in are not "butting in on numerous other conversations". 
Is that a community forum or only the admins has the right to forming their opinions or give advice, answeres, ..?

Dear (Mr or Mrs) Paymeout! Have you anything against that i joined to your topic?! Am I distruptve to you?

That is not even my topic..

As a member of this community should i Have the same respect? Or i don't have the right to join in the conversation? 
There are no rules for how many topics can i start? Is there any? (Sorry if i skipped that one!)
Every of my topic/question  was a different one! (Maybe) They are all leading to the sama direction, but that is not totally dependent from me.
How exectly stops this others to start their own topics? They are visible. I've read some of them.

From my perpective: In a way we are business partners (me and itch.io)! They prividing a platform and a can sell content there. I bring money to theit pocket, they have their share of percentage, a part of it goes to taxes but the rest of it is mine.  As soon as we reached the "rest of it is mine" part (obviously something gone wrong somewhere) they don't communicating.
I've come to the ONLY official  ITCH channel that i can write to and someone at least reading it, maybe answer (even if it is not helping)!

None of that happens if they handeling these cases professionally.

..and my tax info validation status is "Validated" too (months ago).

The word "probably"  implies that they do this regularly. Yes! Even if it's not intentional, it happens regularly. Yes they do it regularly! Not allways but happens a lot! You just have to search for it here on the forum or other mediums. Can you communicate with them on the official channels? No (No response)!
Your examples are good, but I will add the details of my case if some official source finally shareing me those details.
Waiting long is not the same as never! True, but if you have been told that that would take only 1-2 week, then nothing, and after montht still nothing and ignoring all your questions and official attempts to solve it (5months) is complete lack of competence!

"there were communication issues" ? There still are! I did not get any response to my tickets regarding the payment delay!
"It is individually for your case" No!

Things are escalating becouse the lack of communication from the official support.
- I 've made all the neccesery settings (if not , at least they should answer to my ticket)
- No official communication in my case (and please read the forum, there are others like me).

I know that this is a "I want to speak to your manager" attitude, but they (lack of official communication) leaves no other option!

Please let the community members deside what they want or don't want to read!
I am sure the will search or open topics they interested in ans skip that one if they does not care..
By community member you mean: You?

I liked what you write:
Just keep in mind that leafo does check the forum from time to time, and he really won't like you saying "you'll probably never get your money"

A serious issue for me (and a lot of others) depending on waha leafo  likes? or telling my experience to others in a community is defined "unruly"?

Please don't distort the facts.I sad: "probably never"
This is my personal experience with the official support! They do not answer to any of my ticket sended trough the official channel! 
Plenty of creators do get their money, OK! But not me (and a lot of others).
More tha 5months i have beeen ignored by the official support . You forwarding massages. Did you get any answer? (I am just guessing: NO)

Not paying is a serioun issue!

what about saying the truth : "No one will answer on the official channels."

The answer was addressed to "Evolutionary Games"! Not to you! 

yelling is an "assumption"! This is a written form of communication.

"Do you see why our admins might not like that?"
I am starting to not care if you like it or not! Personally i don'like not to be payed!

about "What more do you want ": Attencion and solution (my money) from the company own this site! 

One more question (I'm asking here just because I don't want to open a new one again and again).
Because in many cases people mistakenly come here, assuming that this is a real support page and (contrary to the rules) ask questions about unpaid payments or the complete lack of (official) support and waste more of (the volunteers') time.
As a member of the community and based on my true  experience here, can i help them and answer them them with facts like?:
- No one here can help you.
- No one will answer on the official channels.
- You'll probably never get your money.
...

personally:
(I am not the one start this thread but i am in the same situation)

- You have no idea what percentage of revenue they are taking in my (or our) settings (I can assure you it is not the minimum in my case)! If it is not enough, then it is their job to determine the minimum required to operate (or raise the minimum).

- If this response had come through an official channel (a "give me more percentage or don't be surprised" type message), it would have been like "we are taking your money as loot".

- Percentage or not. They are the ones who keep the money paid or donated to me (by customers)!

- I understand that many developers get paid, but I am not one of them! Should I shut up just because everything went well for others? 

- Regarding the article "They need to be very careful": (I have done all the necessary setup with tax information etc.) They have 5 months to process the payment and if you try to reach real customer service multiple times (via the "report button") they do nothing! No response!

They (Itch) don't give any chance to handle the issue as it should be, that is why people come here and try to find another solution and if necessary "make some noise" to be heard on a "community site" called "questions&support"! But when they do it looks that it is not allowed by the rules or read the tax info (thank you i made that months ago), no officials here to hear/read..

What other options do we have? (Let it go is not na option here!)

Hi!,

The questions are mainly answered by you (and  that 2-3 volunteer) and not the community!

"the channel's name doesn't matter" ..?
Yes it does! People coming here becouse of that!!!

I have read the "Community" rules and the rules about "Posting a new topic"

These mainly describe what you are not allowed to ask and do.
My question would be, if "questions and support" is the collective name of the category, then what specific topics can you actually ask questions about?
I am fully aware that this is a community and not support (A very unfortunate naming)!  At least that is what they warn me about sooner or later after my questions are asked here and that "nobody here can answer". 

Status: 155days (pending)
I haven't received an official response to my issue/ticket through the official channel! (Nor the money!)

Status: 155days (pending)
I haven't received an official response to my issue/ticket through the official channel! (Nor the money!)