Post by ELECTRIC BLACK SHEEP in Put in a payout request 4 months ago with no progress. Attempts to contact support haven't been addressed.

Viewing post in Put in a payout request 4 months ago with no progress. Attempts to contact support haven't been addressed.

I get what you're saying! It's just logically contradictory!

Initializing payment -> money arrives
(=fast)

Initiating payment -> money does not arrive -> open a ticket -> nothing happens -> open a ticket again -> nothing happens> Go to Support and ask questions -> ticket number here and there -> still nothing
(=much slower)

...and again you ask me to give you my ticket number so that you can speed things up by forwarding it to those who don't respond!
(=wait more)

...to quote a dear green friend of mine:"Do or do not, there is no try"

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No Time To Play9 days ago

...Actually I'm passing on these ticket numbers to our admins, who can then talk to support and/or handle the tickets directly (I don't know how it works). That's the theory, anyway. Sorry to hear it's not helping. It's just that if you ask for support on the forum, that's the only way. If you just want to rant, okay. I can't always tell.

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ELECTRIC BLACK SHEEP9 days ago

I don't want to "rant"! Money is a serious topic! Especially when it's in other people's hands! People live off it! Paying rent, bills, or employees. I want the money to be mine becouse it is mine! ...and it seems like I'm just running after it!

You called it "theory"? Seems not so optimistic! Does that mean you don't actually know if there's even one person who reads all the notes you send them, or if they end up in the trash?

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No Time To Play9 days ago

Our admins don't reply to my ticket notifications. I have no way of knowing. Sorry.

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ELECTRIC BLACK SHEEP9 days ago

..and that is what i mean under running in circles!

a few thoughts:
- If the payment is blocked by the processors than how can the "admins" do something about it?!
- Regardless the payment processors, there is no relevant answer coming to our tickets (via email)! Nothing!
- I don't want to get personal, and it's probably not your fault (it's your job), but I hope they pay you well for having your back for things like this!

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No Time To Play9 days ago

I was talking about the general situation with the payment processors. No idea what's holding back your payout in particular. There have been numerous complaints about delayed payments even as far as last spring. Some creators apparently did receive their payouts after several months. Others (like you) are still waiting.

P.S. Thank you for the nice words. I'm not paid to do this. I'm just a community moderator. The itch.io team is on a different continent from me. Been trying to keep information going between our admins and the community since I'm here all the time anyway. Guess it doesn't help much.

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Paymeout9 days ago

A volunteer bullet catcher, blind, without a weapon on the front line, for free! Good for You. At least You belive in something.

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ELECTRIC BLACK SHEEP9 days ago

seriously? dude! in this case i have the feeling that the company doesn't have a single employee! i envy your commitment, but i think you're on the wrong side! in a way you're volunteering to help with a dirty job! again: (sorry!) if it's not for the employees, then where does the money go?

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