They won't be able to act on it without a ticket ID. Doubly so as you made a new account just to post this, so it can't be connected to a previous history. This is just an informal system we've arrived at. If it doesn't work either, then I don't know. And it's not about one bank. It's about bank card processors like Visa and Mastercard, that have a worldwide monopoly. It bypasses banks. It even bypasses PayPal and Stripe. You can't fix this so easily.
Translated to my case:
Because there is no problem with my Paypal account. It is usable (I can send and receive money). Does this mean that there is a problem with the ITCH account and it is not even your fault ?
In this case:
- You asked for the ticket numbers and tests as if our case is "progressing" completely unnecessarily while you actually have no influence on the problem?
- That suggests that the problematic account is yours and if this were the case, it is quite strange that the payment processing works when the money goes to you, but not out.
- It affects quite a few people, and from what I can see, this situation has been going on for a while (at least a year or a bit longer).
- It looks like you're just collecting the money, but you don't want to pay it out! Why don't you inform users (sellers) through official channels (by responding to properly submitted tickets in a timely manner )?
...I asked for a ticket number according to the rules of this category:
If you still need to make a topic about a Support Request, you must include your ticket ID with your message.
It's an informal system our admins came up with to try and speed up some delayed tickets. All I can do is pass it on. Yes, I've noticed all the complaints. No, I don't know what's going on, and I couldn't do anything about it anyway. The people who could answer your question don't watch this forum so they're unlikely to see your post.
Sorry you can't do anything!
I personally provided the ticket(s) number. It's up here if you scroll up a bit. Has it been forwarded? I don't know because I still haven't received any money or response. Sorry, but "I'll forward it to the admins" is not a response, there's no "speeding up" here, just further delay!
Nothing happens in 5 months!!!
I get what you're saying! It's just logically contradictory!
Initializing payment -> money arrives
(=fast)
Initiating payment -> money does not arrive -> open a ticket -> nothing happens -> open a ticket again -> nothing happens> Go to Support and ask questions -> ticket number here and there -> still nothing
(=much slower)
...and again you ask me to give you my ticket number so that you can speed things up by forwarding it to those who don't respond!
(=wait more)
...to quote a dear green friend of mine:"Do or do not, there is no try"
...Actually I'm passing on these ticket numbers to our admins, who can then talk to support and/or handle the tickets directly (I don't know how it works). That's the theory, anyway. Sorry to hear it's not helping. It's just that if you ask for support on the forum, that's the only way. If you just want to rant, okay. I can't always tell.
I don't want to "rant"! Money is a serious topic! Especially when it's in other people's hands! People live off it! Paying rent, bills, or employees. I want the money to be mine becouse it is mine! ...and it seems like I'm just running after it!
You called it "theory"? Seems not so optimistic! Does that mean you don't actually know if there's even one person who reads all the notes you send them, or if they end up in the trash?
..and that is what i mean under running in circles!
a few thoughts:
- If the payment is blocked by the processors than how can the "admins" do something about it?!
- Regardless the payment processors, there is no relevant answer coming to our tickets (via email)! Nothing!
- I don't want to get personal, and it's probably not your fault (it's your job), but I hope they pay you well for having your back for things like this!