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ELECTRIC BLACK SHEEP9 days ago

Translated to my case:

Because there is no problem with my Paypal account. It is usable (I can send and receive money). Does this mean that there is a problem with the ITCH account and it is not even your fault ?  

In this case:
- You asked for the ticket numbers and tests as if our case is "progressing" completely unnecessarily while you actually have no influence on the problem?
- That suggests that the problematic account is yours and if this were the case, it is quite strange that the payment processing works when the money goes to you, but not out.
- It affects quite a few people, and from what I can see, this situation has been going on for a while (at least a year or a bit longer). 
- It looks like you're just collecting the money, but you don't want to pay it out! Why don't you inform users (sellers) through official channels (by responding to properly submitted tickets in a timely manner )?  


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No Time To Play9 days ago

...I asked for a ticket number according to the rules of this category:

If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

It's an informal system our admins came up with to try and speed up some delayed tickets. All I can do is pass it on. Yes, I've noticed all the complaints. No, I don't know what's going on, and I couldn't do anything about it anyway. The people who could answer your question don't watch this forum so they're unlikely to see your post.

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ELECTRIC BLACK SHEEP9 days ago

Sorry you can't do anything!

I personally provided the ticket(s) number. It's up here if you scroll up a bit. Has it been forwarded? I don't know because I still haven't received any money or response. Sorry, but "I'll forward it to the admins" is not a response, there's no "speeding up" here, just further delay!

Nothing happens in 5 months!!!

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No Time To Play9 days ago

Looks like I hadn't. Will fix that in a moment. Didn't see you posting a ticket ID because you replied to someone else instead of making your own topic to ask for help like we ask everyone to do.

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ELECTRIC BLACK SHEEP9 days ago
- I opened two tickets! No answer!  I continued to this (and other) threads.  
- I opened my own thread (sorry for not giving my ticket number there for who knows how many times), unsuccessfully.  
Somehow there is always a reason why it has not been resolved for over 5 months.
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ELECTRIC BLACK SHEEP9 days ago

I may not understand (English is not my native language), but when you use phrases like "you speed up" and "you can't do anything" in a sentence... how do people process that?

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No Time To Play9 days ago

...However they want, apparently. I said,

It's an informal system our admins came up with to try and speed up some delayed tickets.

Didn't say I'm speeding up anything. I said I can pass on the ticket ID, but can't do anything about whatever is going on.

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ELECTRIC BLACK SHEEP9 days ago (1 edit)

I get what you're saying! It's just logically contradictory!

Initializing payment -> money arrives
(=fast)

Initiating payment -> money does not arrive -> open a ticket -> nothing happens -> open a ticket again -> nothing happens> Go to Support and ask questions -> ticket number here and there -> still nothing
(=much slower)

...and again you ask me to give you my ticket number so that you can speed things up by forwarding it to those who don't respond!
(=wait more)

...to quote a dear green friend of mine:"Do or do not, there is no try"

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No Time To Play9 days ago

...Actually I'm passing on these ticket numbers to our admins, who can then talk to support and/or handle the tickets directly (I don't know how it works). That's the theory, anyway. Sorry to hear it's not helping. It's just that if you ask for support on the forum, that's the only way. If you just want to rant, okay. I can't always tell.

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ELECTRIC BLACK SHEEP9 days ago

I don't want to "rant"! Money is a serious topic! Especially when it's in other people's hands! People live off it! Paying rent, bills, or employees. I want the money to be mine becouse it is mine! ...and it seems like I'm just running after it!

You called it "theory"? Seems not so optimistic! Does that mean you don't actually know if there's even one person who reads all the notes you send them, or if they end up in the trash?

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No Time To Play9 days ago

Our admins don't reply to my ticket notifications. I have no way of knowing. Sorry.

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ELECTRIC BLACK SHEEP9 days ago

..and that is what i mean under running in circles!

a few thoughts:
- If the payment is blocked by the processors than how can the "admins" do something about it?! 
- Regardless the payment processors, there is no relevant answer coming to our tickets (via email)! Nothing!
- I don't want to get personal, and it's probably not your fault (it's your job), but I hope they pay you well for having your back for things like this!

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No Time To Play9 days ago

I was talking about the general situation with the payment processors. No idea what's holding back your payout in particular. There have been numerous complaints about delayed payments even as far as last spring. Some creators apparently did receive their payouts after several months. Others (like you) are still waiting.

P.S. Thank you for the nice words. I'm not paid to do this. I'm just a community moderator. The itch.io team is on a different continent from me. Been trying to keep information going between our admins and the community since I'm here all the time anyway. Guess it doesn't help much.

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