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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

10,021 topics · Next page · Previous page · First page
Topic
Last post
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
1 reply
999 views
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 63 days ago
1,471 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
10,486 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,583 views
Hello We already asked the question a long time ago here , but did not had any answer, so let's try again :) ORX engine...
started by Fully Bugged Nov 12, 2023
194 views
No replies yet
Is it possible to make a bundle of 2 games, but only have them at a bundle price, and NOT on sale individually? My bundl...
started by AcroGames Oct 22, 2023
3 replies
520 views
Hi! I received an email saying my asset pack was published on itch.io on 8 Nov, the page is up and public, but it's stil...
started by Goomba Perron :) Nov 11, 2023
2 replies
250 views
Hello. I'd like to know if is possible to discourage the download of game from a browser, in favour of itch app. This qu...
started by sante76 Nov 09, 2023
6 replies
727 views
Pre-text/definition: Internationalization is the process of designing a software application so that it can be adapted t...
started by Developr_dale Nov 10, 2023
5 replies
764 views
My page says it's quarantined I cannot understand why this is happening. There is no malicious file in it. I am afraid o...
started by devbaris Nov 09, 2023
6 replies
932 views
Any idea what's going on with this? Here is the game in question: https://loressa.itch.io/delve When played in the brows...
started by Loressa Nov 06, 2023
1 reply
279 views
I have checked the project guidelines, and from what I've read, I'm assuming that creating a new project page for a comp...
started by Luke Tarlowe Nov 08, 2023
4 replies
2,031 views
Hi, Up until recently I have been using the direct-to-you payment mode. In this mode, EU residents pay my asked for pric...
started by RAJACORP Nov 08, 2023
4 replies
1,773 views
I'm not sure what's happening, but it seems like the website in general isn't working properly? Images dont load in prop...
started by Dasnotverycashmoneyofyou Nov 09, 2023
179 views
No replies yet
I just started using itch.io and was wondering how I could create a shortcut with the games icon onto my home screen. (i...
started by SpartonHawk Nov 09, 2023
155 views
No replies yet
Re: this https://itch.io/t/160014/can-i-use-exclusion-filters Sure, making it easier to do this without having to manual...
started by Ragbag Reveler Nov 08, 2023
1 reply
503 views
I've created some games - them all are public, playable, free but can't be found in searach. I've read "Getting indexed...
started by Asya Studio Nov 02, 2023
4 replies
404 views
I was trying to make a userscript to filter out more than one tag at once with ?exclude= but i ran into this error: If t...
started by Nick Nov 06, 2023
5 replies
588 views
When I try to connect to the account I get a This app is blocked warning:
started by Wasted Audio Nov 07, 2023
183 views
No replies yet
I have recently been working heavily on my game but when I went to run it I get this message: There was a problem loadin...
started by 18 Aliens Nov 06, 2023
5 replies
697 views
My game is above the size of 1 GB, and it wont let me upload the game. How can i get more space?
started by Bandit_Smoke Nov 07, 2023
1 reply
303 views
started by Suspended Account Nov 06, 2023
2 replies
391 views
As the title says, it would be amazing to have a faster way to change order of games in a collection. Left/right buttons...
started by utas_lindsay Nov 04, 2023
134 views
No replies yet
I can't download assets, games, and itch app. I also can't see the thumbnails on the page. Apparently, all my devices at...
started by L-Gad Nov 03, 2023
3 replies
1,104 views