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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,977 topics · Next page · Previous page · First page
Topic
Last post
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
1 reply
955 views
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 50 days ago
1,342 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
10,190 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,492 views
I've uploaded a game made with Unity 2018.2.10f1. On the executable, all works fine, but on the web version on itch.io...
started by Retropixie Jul 19, 2023
165 views
No replies yet
i discovered today that my page, made 2 weeks ago, still isn't viewable publicly and i think i may have been missed beca...
started by fangs.black Jul 19, 2023
3 replies
513 views
I know that this is asked every so often, but there must be a way exclude some tags from search. Like when someone wants...
started by VirtualPierogi Jul 15, 2023
4 replies
3,439 views
Images wont load, Games wont download. Im currently using Globe Network(Philippines). I've been trying to fix this for...
started by ae.redo13 Jun 28, 2023
7 replies
1,175 views
Question.py files
.py files are Python files. Does anyone know how to upload a .py file onto itch.io to download, or how to convert it to...
started by HourPlural Jul 19, 2023
2 replies
309 views
I am trying to do a search for 3D, adult, sandbox but I get a ton of visual novels which I'm not interested in. Am I stu...
started by Random2023b Jul 17, 2023
4 replies
1,796 views
Heyo, my game came out in April & I upload a new build weekly for it since it's in Alpha - I noticed that it still doesn...
started by SuitedDevil Jun 28, 2023
5 replies
920 views
First of all, I am a non-English speaker,andI don't know much about Itch.io . but I know that there is a function that i...
started by srtdog64 Jul 18, 2023
2 replies
1,147 views
hey so im new to itch.io i instaled miside but idk how to enter the game pls help
started by Fire_Deniz0777 Jul 17, 2023
1 reply
316 views
I think you guys should add other payment methods
started by Aerobison Jul 17, 2023
146 views
No replies yet
Hi! so I've been using Itch io for some months now and I've been experiencing this for 3 weeks already. The site works a...
started by Oitsapsoi Jul 16, 2023
2 replies
569 views
guys ive been installing multiple games but none of then have been running it just says "this file cant be opened" for m...
started by sakytekky Jul 17, 2023
2 replies
202 views
Questionprivate
Is it possible to set up a game for private viewing ?
started by LesP Jul 17, 2023
1 reply
279 views
I tried buying a Puppet Combo's Bundle and I put in all my credit card info, and my zip, but it told me my zip code was...
started by Orange Man Jul 15, 2023
7 replies
445 views
Can you please implement RUFFEL ASAP. to aid in playing my ,swf online? Thanks, Michael
started by h2oOtter Jul 16, 2023
1 reply
203 views
See the title. You're able to sort your "Free Games" and "Wishlist" lists by moving entries left and/or right but for wh...
started by Berzerk2k2 Jul 15, 2023
152 views
No replies yet
I was looking for visual novel assets and there's a bunch of AI-generated stuff in there. I am not here to have a debate...
started by doodlemancy Jul 12, 2023
11 replies
2,214 views
I hosted a bundle of 43 games and its 88% off. Please itch.io can try featuring the bundle on their page Thos should be...
started by Ansel Games Jul 15, 2023
183 views
No replies yet
In the past; I deploy my games for android and zip it. Then I upload to here as an android game. Whenever me or a friend...
started by craig214 Jul 13, 2023
12 replies
7,268 views
Hello, I'm trying to automate my system setup (I change hardware a lot) and I'm confused if what I want to achieve is po...
started by radiumtree Jul 14, 2023
369 views
No replies yet