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Failed purchase.

A topic by Orange Man created Jul 15, 2023 Views: 326 Replies: 7
Viewing posts 1 to 3

I tried buying a Puppet Combo's Bundle and I put in all my credit card info, and my zip, but it told me my zip code was wrong but it still took money from me and didn't give me the games. It's been like three days since i've emailed support, but still no replies. I even checked spam.

Moderator

Support is often busy. If it takes much longer, post your ticket number and I'll let an admin know.

(1 edit)

I didn't even get a ticket, it told me my zip was wrong but still took my money without giving me anything. 

Moderator

I mean your ticket number from support. When you e-mailed support, you should have received a ticket number. When you buy something you receive a confirmation, that's different.

oh! Okay, yeah. My number was (162094)

I also had a failed purchase. I bought the game 'Universal Sandbox', Downloaded it on a MacBook Air, and it said that the game file is corrupted and has been tampered with, etc. If someone knows what to do, please reply.

is it meant to be played on a Mac? 

I just ended up buying it again. I still want my original $18.95 back, itch.io.

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