Skip to main content

Indie game storeFree gamesFun gamesHorror games
Game developmentAssetsComics
SalesBundles
Jobs
TagsGame Engines

Questions & Support

New topic
9,782
Topics

Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,782 topics · Next page · Previous page · First page
Topic
Last post
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 12 days ago
675 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
847 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,211 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,281 views
We are organizing a Game Jam marathon in Turkey and in the first phase of the marathon, there will be an online Game Jam...
started by TheGameCircle May 24, 2022
2 replies
421 views
5 of my games that used to be good in terms of loading and downloading but now have problems. Thus, when the game is loa...
started by Nemesis stars.... May 23, 2022
6 replies
442 views
Hi - I need to invert the mouse Y axis, as it stands in the default config I can't play it. Anyone know?
started by Horrgakx May 23, 2022
4 replies
363 views
Other than setting the correct resolution for my monitor (5120x1440) I feel like I should be able to 'zoom out' a little...
started by Horrgakx May 23, 2022
4 replies
439 views
I have made several games using a zip embed, but I tried to switch from a HTML to a zip and it wont work. I've even trie...
started by NonNewt Apr 26, 2022
11 replies
543 views
so I found a game that I want to buy, but you can only pay with PayPal or credit card. My Dutch card doesn’t work with...
started by Kamui Studio May 22, 2022
1 reply
341 views
Hi, I was trying to write down some Dev log few hours ago, and I experience the weird thing with my dev log and etc. Whe...
started by Mossloth May 19, 2022
3 replies
911 views
So I thought I would get some nice games for my seven year old son... I have been trying to install the itch app for thr...
started by craigr May 15, 2022
1 reply
550 views
Hi everyone, a HUGE WARNING. Lately, I've seen some games stolen from others and uploaded on itch.io with a virus, it al...
started by Milo857 May 19, 2022
3 replies
1,254 views
What do I need to do to make my game appear in recent again? I have seen games in the recent tab again when they release...
started by RecentlyLuckyMan May 19, 2022
3 replies
300 views
My card was charged the amount it was said for the game but no confirmation email was sent, it said my zip code was wron...
started by dylalmob May 15, 2022
4 replies
562 views
I purchased the bundle for reproductive rights expecting it to function the same as all the other bundles I have purchas...
started by Boutros The Orc May 17, 2022
1 reply
357 views
I want to float a narrow image div on a game jam page, so text shows up next to it. I set up a div (with a “custom-som...
started by shy May 16, 2022
1 reply
401 views
I bought Hundred Days and downloaded it but I can't figure out how to install it and open it. PLEASE HELP!!!!
started by David Dolcetto May 17, 2022
3 replies
327 views
I was trying post the super-spectral primaries 2560x1440 screenshots from my game but I cannot even seem to post one wit...
started by auoroa May 16, 2022
2 replies
1,296 views
even though when I build it from unity it works fine, when I try to upload my game to itch.io and have it embed all I ge...
started by Mischa May 18, 2022
2 replies
561 views
I dont know why but i saw videos of other people editing their itchio profiles? mine doesnt really have stuff?
started by Mithalas May 17, 2022
1 reply
242 views
has there been a layout change on creator pages? the 7th featured game on https://verysoftwares.itch.io isn't centered a...
started by verysoftwares May 05, 2022
9 replies
1,354 views
Hi! Is there something I need to do to get my devlog post to have a good-looking twitter card? Looks like Twitter is som...
started by Uncultured Games May 17, 2022
182 views
No replies yet
QuestionGame rating?
Hi all! Noob developer here. I have a quick question. I've noticed that some games can be rated and some can't. How do y...
started by lavender69 May 16, 2022
3 replies
308 views