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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 15 days ago
780 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
856 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,286 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,286 views
It's not the first time a moderator/admin restrict the acces to one of my freshly published game, then as itch don't giv...
started by Deleted Account Apr 13, 2022
148 views
No replies yet
Hello I`m a new comer here. I`m not very good at English, that`s why I don`t know what licence I should choose. I create...
started by svetlanaf Apr 12, 2022
4 replies
286 views
Would love the option of hiding or removing titles from my library. Seems like a feature that's been wanted for some tim...
started by MissFitz Apr 12, 2022
1 reply
403 views
Is the support system backed up? Am I in for a long wait?
started by kristenmaclean Apr 10, 2022
4 replies
347 views
At the moment, it seems like the iFrame that wraps games lacks the "clipboard-write" attribute, which makes it impossibl...
started by ThoughtWeaver Mar 04, 2022
2 replies
620 views
hi, yesterday i uploaded my game, they sent me an email saying the game is "live" but when i search it, it doesn't show...
started by DE Games Apr 10, 2022
3 replies
648 views
Hi. I finished my tax interview a couple of days ago. As I live in Germany, I expected my tax withholding rate to be set...
started by TwoFaceGames Apr 05, 2022
12 replies
997 views
Hey there folks. I have been trying to replace them with word art but I haven't figured out how to write in the custom C...
started by Hazel-Eagle Apr 10, 2022
273 views
No replies yet
Not only is my game not showing up in a search but my link is also being flagged. The package of the game has some pdf f...
started by Lord Voldy Apr 10, 2022
136 views
No replies yet
Hi! Is it possible to see how much time players spend in my browser game on average? I can see how many people have down...
started by aunty games Mar 11, 2022
3 replies
522 views
Iv'e made my game,. saved it and published it about 10 minutes ago. Why can't anyone but me play it? I need help here. I...
started by Blinkers2007 Apr 10, 2022
1 reply
245 views
Is there a follow link or a embed button like with twitter follow widget ??
started by styloo Apr 09, 2022
3 replies
385 views
Email 2FA: While Email 2FA isn't as secure as with an app. It is easier to setup, and still provides a extra layer of se...
started by Arcosh Apr 09, 2022
264 views
No replies yet
I have a problem with a game "pumpkin eater", I bought bundle for Ukraine and now, when I tried to extract the files I d...
started by Helgrin Apr 08, 2022
3 replies
290 views
I want to buy a game again at a higher price to support the dev. So will I get another confirmation mail mentioning the...
started by Kxca Apr 09, 2022
166 views
No replies yet
How do I set up affiliates on my game page?
started by Bloodmoola Apr 08, 2022
127 views
No replies yet
I uploaded paid game assets (checked them "public") about 10 days ago. it says they are published but I can not see them...
started by Leha_M Apr 07, 2022
5 replies
316 views
Dynast.IO by Whalebox (itch.io) Below is dynastio-windows-nightly.zip 66 MB file virus detection result VirusTotal - Fil...
started by tothesun Apr 07, 2022
4 replies
304 views
Recently on 1st april, I got $10.00 when someone purchased my game and now after 6 days it's GONE. Neither I've withdraw...
started by Bloodmoola Apr 07, 2022
4 replies
379 views
Hi, I just downloaded a game and I am unaware on how to access it. Its in my files, but there is no option to run it. I...
started by luisdeleon073 Apr 08, 2022
4 replies
968 views