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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 17 days ago
809 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
859 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,337 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,293 views
Hello there. So for a gamejam I submited two games from one account. When I'm leaving a comment during rating only the g...
started by Adure Games Jul 15, 2020
211 views
No replies yet
Hi, I've been trying to post about my game dev software on Community>>Release Announcements section but not able to post...
started by GameDevToolmaker Jul 14, 2020
2 replies
305 views
Hello felow, sudenlly all my html5 games topped to work. Do you have any clue about that ?
started by XCreator Minigames Jul 15, 2020
1 reply
266 views
Thank you guys.
started by tzxhobiron Jul 14, 2020
1 reply
376 views
Thank you guys!
started by tzxhobiron Jul 14, 2020
1 reply
1,347 views
I’ve noticed my game no longer has the “made for Ludum Dare 46” badge visible: I’ve checked the game page and th...
started by Lucas Stark Jul 13, 2020
2 replies
346 views
Hello I want to upload an audio asset and is larger than 1GB limit (1´5GB). I have sent an email 3 weeks ago. How much...
started by Joel Loopez Jul 13, 2020
1 reply
256 views
Hey. Just a quick bug report. I've noticed during rating games from the GMTK2020 Jam that the fullscreen button for Web-...
started by Warkus Jul 12, 2020
242 views
No replies yet
See title
started by 925 Games Jul 12, 2020
296 views
No replies yet
Hi I can't seem to view any images on Itch in Safari or Chrome, it just shows broken images. When I go to open an broken...
started by cookiecrayon Jul 12, 2020
1,590 views
No replies yet
In the Bundle for Racial Justice and Equality, it says in the description (and something similar on the purchase screen)...
started by MeowMilk Jun 06, 2020
20 replies
9,109 views
Hello. Im new on itch.io and was wondering if I can upload my demo game and share it with friends, and just keep a track...
started by Dachi G. Jul 12, 2020
3 replies
333 views
So I've been emailing Itch about this issue, it's been over a month with no support from them whatsoever, so, I'm making...
started by Reece Bar Jul 09, 2020
5 replies
743 views
Hi, new here with a newb question. I bought the Racial Injustice bundle, downloaded some of the games, and now I have zi...
started by PineappleKid Jun 27, 2020
4 replies
338 views
Hi there! So I worked on a jam game called "Beat Lover Strawberry Jammy", and now that it's been published, the game sho...
started by Fredison Jul 10, 2020
2 replies
2,195 views
I saw that in 2017 someone asked about being able to exclude tags from searches (not just using one tag with the URL fix...
started by InclusiveGames Jul 11, 2020
2 replies
2,027 views
posted my paid game 2 days ago and it still hasn't showed up. I read that paid games take 24-36 hours to show up on Itch...
started by Fathy Basha Jul 11, 2020
4 replies
308 views
Hey guys, I bought the Racial Equality bundle, and I tried to download Celeste.After I extracted the files and stuff, I...
started by Siaho001 Jul 10, 2020
1 reply
323 views
Hey guys i was wondering on my game page there is no download button and the page looks blank i got the email saying it...
started by datnip123 Jul 10, 2020
2 replies
1,803 views
Hi, I am planning on selling my software on itch.io. I have to set to choose a Payment Mode between "Collected by itch.i...
started by ToolBuddy Jul 09, 2020
3 replies
697 views