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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

10,112 topics · Next page · Previous page · First page
Topic
Last post
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
1 reply
1,094 views
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 85 days ago
1,677 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games / jams not being visible on the site. Pleas...
started by No Time To Play Sep 17, 2024
10,942 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,684 views
Hi! So I recently (8 days ago) published a game (Blue Princess) and a devlog post about its release, but no matter how h...
started by GoodGuyGames 16 days ago
16 replies
199 views
Hello, I'm Winterchill, developer of Hot Moves – my first published game. It was published more than two months ago an...
started by Winterchill 15 days ago
2 replies
101 views
I've been refreshing waiting for like three days now lol and im starting to think its just not gonna happen :(
started by mysteriocriaturo 23 days ago
2 replies
145 views
Hi, my game is suddenly receiving multiple 1-star ratings from accounts created minutes ago. https://zealxy.itch.io/till...
started by Zeal 17 days ago
27 replies
336 views
It has been nearly one month and my nsfw game still remains deindexed. In the past, updates to my game caused it to be d...
started by NecwaiWorks 46 days ago
4 replies
212 views
I'm seeing some posts saying that games weren't actually taken down or banned and that no one brought forth proof of oth...
started by BondageBunny 19 days ago
5 replies
285 views
The link for the 2015 VAT moss regulations for the EU in the pop-up when purchasing that says : "Due to 2015 VAT MOSS re...
started by LovellGames 15 days ago
39 views
No replies yet
I recently made a blog post announcing my project, Teryndor Caelorn's Quest, but it's not showing up in the 'Recent Anno...
started by JDRoods 16 days ago
10 replies
128 views
i was planning to make a multiplayer game but what are the rules about homepage url of oauth, first of all, i dont have...
started by ozn1911 17 days ago
3 replies
110 views
I did have alot of idea and i want to make my own game but i will just burn out after a while if i dont see a progress...
started by Emeraldyz 16 days ago
4 replies
83 views
My game is stuck on the loading for the first time and it’s been a long time now and it’s just a Scratch game packag...
started by Bugs+ 16 days ago
2 replies
37 views
I have two collections that I would like to merge (in other words, move all items to one and delete the other). Is there...
started by lupinevendetta 16 days ago
22 views
No replies yet
I've been trying to learn game development for a while. After being trapped in 'Tutorial Hell' for about six months, I s...
started by Niimbus 17 days ago
2 replies
94 views
After I found this game and shared it with this group, someone informed me that when I downloaded it, it said the source...
started by Lovegameworld 22 days ago
6 replies
208 views
Hi, My game (“Till Checkout Do Us Part Demo”) suddenly stopped showing in Popular/Browse sections even though the pa...
started by Zeal 17 days ago
5 replies
108 views
Hello, sorry to bother you, just wanted to make sure. As far as I understand from the rules, if game indexed and I made...
started by PozitiffGames 18 days ago
2 replies
79 views
QuestionIndexing
Hi, I published my asset 2 months ago, but they aren't indexed. Can someone help me with what I'm doing wrong? https://n...
started by NotMatter 19 days ago
2 replies
88 views
downloaded a game called fairy findrs from someone called shootercreator but realized it was a blog post rather than fro...
started by boophey 19 days ago
5 replies
105 views
While I'm waiting for indexing, I have some thoughts about fixing, for example, the project page description. If I make...
started by DangerHealtZ 19 days ago
6 replies
83 views
I am having the issue of my posts needing moderator approval. Whilst posts on forums do get approved in a few days, I ha...
started by leonzable 19 days ago
1 reply
56 views