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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,760 topics · Next page · Previous page · First page
Topic
Last post
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 6 days ago
578 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
827 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,079 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,247 views
Hello, My payment (173274) has been stuck for around 22 days. Normally this takes between 12-16 days to get approved on...
started by Grinning Rat Apr 02, 2025
2 replies
123 views
Hello. I'm really sorry to bother you. For over two months now, all my games have been put into quarantine as soon as I...
started by Capky Games Apr 01, 2025
2 replies
150 views
Hi! As the title mentions, I have a payout that has been stuck in review for 64 days and a second payout that has also b...
started by redgart Apr 01, 2025
1 reply
130 views
Is anyway able to get support to actually respond? I've initialed a payout over 38 days ago and no replies.
started by Studio Takuetsu Apr 01, 2025
1 reply
133 views
started by Suspended Account Apr 01, 2025
2 replies
191 views
This is a continuation of the old post "Game jam not showing up". I don't care about the calendar but I can't even find...
started by DTMLP Apr 01, 2025
2 replies
118 views
Sir, I hate to be a bother, but I am having a difficult time trying to find a Complete version of your game "Wicked Isla...
started by Relic Apr 01, 2025
2 replies
100 views
Hello, I have never received email notifications when someone posts a comment on one of my games pages. I thought it jus...
started by COWCAT Apr 01, 2025
71 views
No replies yet
I can't seem to find any info on Wide Cover Images (Metadata -> Promo Images -> Wide Cover). In specific I am deciding w...
started by Sugargenix Mar 30, 2025
2 replies
174 views
QuestionRevisione
ciao a tutti volevo sapere come si può capire che un gioco è in coda di revisione e quindi non può apparire fra i rec...
started by poli lucilfer Mar 31, 2025
2 replies
61 views
Hello ! I am an independent gamedev in Austria and got an UID number. The purchases I made do have a VAT tax, which is n...
started by MksiDev Mar 19, 2025
4 replies
165 views
Hello, I have had a payout in review since 30th Nov. I have tried contacting support from my registered e-mail but have...
started by Red Bean Taiyaki Mar 31, 2025
1 reply
120 views
Hi, my payouts have been in review for 80 days 57 days and 35 days... 165755 168674 171392 I wrote an email to support b...
started by Stick4Luck Mar 31, 2025
2 replies
125 views
Hello, My payout has been "in review" since 41 days ago. I wrote an email to support about a month, and I got no reply...
started by MarcialART Mar 04, 2025
7 replies
404 views
Hello. I've noticed that under the "devlogs" section it has a little dropdown menu that displays the games I've made. I'...
started by Pigpud Mar 31, 2025
2 replies
191 views
I'm going to be completely honest, I purchased a game in a fairly brainless moment on 03/26/25 and thus I requested a re...
started by Idiot_of_the_Week Mar 30, 2025
1 reply
156 views
Hello, I completed the tax interview 15 days ago, is normal that is still on "pending validation" after 15 days?
started by gasega68k Mar 30, 2025
2 replies
204 views
I'm currently setting up my website for a HTML5 game. I've also uploaded screenshots. Unfortunately, they're not display...
started by MisteryJay Mar 29, 2025
4 replies
108 views
Hi Noob question. I was browsing the files of character templates contributed by various artists. The layers of PNG file...
started by Physicsbody Mar 30, 2025
1 reply
114 views
When someone makes a donation to you, can you transfer a % of that donation to an account other than yours? Thank you,
started by Xavisan Mar 29, 2025
1 reply
203 views