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Payout in review since 41 days ago. - No response from support until this day. - What steps I have to follow so my payout is processed?

A topic by MarcialART created Mar 04, 2025 Views: 385 Replies: 7
Viewing posts 1 to 4

Hello,

My payout has been "in review" since 41 days ago. I wrote an email to support about a month, and I got no reply.

My request number to support # 1 is 256543, made on Saturday 08/02/2025 (No reply until this day)
My request number to support # 2 is 257305, made on Wednesday 12/02/2025 (No reply until this day)

As the community rules mention, I wrote to support from my email account that is tied to my Itch account.

I want to know what I have to do next since I wrote to the support team via email and no one replied.

Moderator

I've let our admins know.

Hello, No Time To Play,

Thanks for contacting the admins, that was the only way they replied to me. That being said, they told me that before the 15th of this month, there should be progress with this issue, and I'm writing again because the issue is still not solved.

Honestly, I don't know what else I can do on my part. If in 24 hours there is no solution from the admins, I will stop offering my game on Itch, remove my Itch links, and I will let all my followers know about this situation on all the platforms that I am active, for example, on my Patreon, which is: https://www.patreon.com/marcialart

I would love to keep offering my game here and don't have to make any post about this, but the truth is that I feel that Itch is treating me and other developers (I see a lot of posts of people complaining about the payouts) very badly.

Moderator(+1)

Sorry to hear that. There's nothing more I can do.

Ok, thank you very much for answering, you are the only person who does. I don't think the other departments will respond to me, so I will proceed to remove the downloads and the possibility of buying my game immediately from this platform. 

I wish the other departments had the same commitment and attention that you offer in this forum, No Time To Play.

Hello,

Sorry to disturb, my payout is in "review" since 31 days (ID = 168710).

Associated Request number is: 261099

Moderator(+1)

I've let our admins know. Next time please make your own topic. I almost didn't see your post at all.

(+1)

Still waiting for my Payout. Support is not replying to my emails.

This topic has been auto-archived and can no longer be posted in because there haven't been any posts in a while.