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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 8 days ago
614 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
833 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,125 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,258 views
Hi! I've been trying out various games without any issues and then all of a sudden I get this message when trying to dow...
started by Soophito Mar 07, 2025
189 views
No replies yet
No puedo descargar un cómic
started by Spider woman 2025 Mar 07, 2025
1 reply
108 views
This happened some time back, my dashboard has gone black and white. I though is would turn back eventually but hasn't s...
started by Wzero57 Mar 07, 2025
2 replies
156 views
I might be misunderstanding things and just wanted to clarify, is it to complete the pending validation of my updated ta...
started by Team Boke Mar 07, 2025
4 replies
279 views
hI! i been trying to download games but the download doesn't start, also at some games i get this message: "An error occ...
started by Pred Mar 03, 2025
2 replies
313 views
I've got a modded DSi XL and I tried loading the game. GBArunner2 is also installed, play all kinds of GBA games, but th...
started by AirMech74 Mar 06, 2025
70 views
No replies yet
Just over 3 months ago we released the demo for The Mystery of Beaumont Manor , listed as public, for free, and playable...
started by The Mystery of Beaumont Manor Mar 06, 2025
2 replies
165 views
Dear itch-team, Since some time I have a huge problem with formatting in my posts wherever on itch.io. Like, some lines...
started by Alexander Karenovics Mar 01, 2025
8 replies
438 views
i checked for everything and there is no restrictions on my game as far as i'm checked. everything is set to public stil...
started by No Brainer Mar 04, 2025
4 replies
260 views
I was recently made a collaborator on a collection. I went to My Library, found the collection, and ticked the box that...
started by Dax Murray Mar 05, 2025
136 views
No replies yet
When I try to connect my itch.io account to my Twitch account (Settings > Misc > Connected Accounts), Google Chrome tell...
started by SpaceIsAwesome Mar 05, 2025
176 views
No replies yet
I calaimed it, seems it's free, but all i can do is download only instructions how to calim the steam key. It says i rec...
started by dankogrg Mar 03, 2025
2 replies
126 views
Itch io not working every time I click download, it just takes me to the "thanks for downloading" page and the download...
started by captain007 Mar 02, 2025
6 replies
601 views
The itch desktop has been out for ages, can we please get it for android/ios, I hate having to try and update all the ga...
started by woody193 Mar 04, 2025
1 reply
477 views
when im clicking button "itch.io support" for some reason, outlook opens and an error appears (I wanted to write about t...
started by GreenSustudiooGamesss Mar 04, 2025
1 reply
111 views
Hello, my payout has been on review for 30 days. I tried to contact with support(support@itch.io) a couple of times, but...
started by Sinc LAIR Mar 04, 2025
2 replies
181 views
Support mails have not responds. Really need every dollar to pay debts :\ Was same last year, hoping after post it's wil...
started by Nekuma Mar 04, 2025
1 reply
133 views
I have been trying to open files I downloaded on my Chromebook but when I double click it just shows me the files in the...
started by MR.Ticleman194 Mar 02, 2025
1 reply
142 views
One of my project got visited from a weird website, i think this is from Russia. My project is not even indexed, how did...
started by Momji Mar 02, 2025
2 replies
190 views
Hi A few days ago, we made our game Hungry Horrors playable and downloadable in the browser. However, the background beh...
started by Clumsy Bear Studio Mar 02, 2025
2 replies
147 views