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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,096 topics · Next page · Previous page · First page
Topic
Last post
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
429 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
4,735 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
4,592 views
Look, i made a game and posted on itch io, the game was an pdg but i had to use html because there was no pdg option, wh...
started by MiguelIndieDev Feb 09, 2025
5 replies
99 views
QuestionMusic
Hello guys, Can I participate on jams even if I don’t develop games but create music? I heard that it’s possible to...
started by Andrej Pernica Feb 06, 2025
2 replies
136 views
I’m currently working on my portfolio, and I’m using the Itch.io API to automate it. I’m trying to get every games...
started by Tokpary Feb 08, 2025
48 views
No replies yet
Essentially I made a Discord server for my game and wanted to put an embed in my game page (I've seen others do this) bu...
started by Lightbulb Games Feb 07, 2025
1 reply
174 views
cant verify my email address for quest games optmizer. itch io server maybe in maintenance. can any comfirm thls
started by Kodang Feb 07, 2025
4 replies
794 views
I have commented on one of the published games before, but now it seems like author has closed their comment section for...
started by itsybitsyspiders Feb 04, 2025
2 replies
155 views
QuestionVideo Game?
Where can I find discussions about Mario, Zelda, Metroid, Mega Man, Final Fantasy, Dragon Quest and other video games?
started by nemesislivezx Feb 07, 2025
1 reply
80 views
when i click on "download", it goes to page. if i click button, it does nothing when a keep my cursor on button, it tell...
started by True Studio Jan 24, 2025
2 replies
160 views
As soon as I open the game my system completely dies. Like, I instantly hear the "ah fiddle sticks, what now" audio once...
started by Gatz26 Feb 06, 2025
2 replies
92 views
Hi guys, I m trying to upload my game on itchio. I m getting an error. Here is the error and my build settings I also tr...
started by Glorien Feb 03, 2025
1 reply
121 views
I want to add a link to the Microsoft Store on the edit page of one of my projects. Here is the link: https://apps.micro...
started by Fractale Feb 03, 2025
2 replies
114 views
I've checked all of the countless questions and answers I've had that same problem, but it doesn't seem to have been sol...
started by bluewave389 Feb 06, 2025
1 reply
197 views
Hello there, For my project I asked and got the custom CSS to be activated. I want to make a very simple Slider, with on...
started by Sheyne Jan 22, 2025
18 replies
650 views
I am soon releasing a game whose one version weighs about 600 MB. And I will not be able to upload versions to other dev...
started by AwfulStuffForAwfulKids Feb 05, 2025
1 reply
320 views
Please no discussion on why I should or should not have a paypal account, go make your own thread for that. I keep tryin...
started by profoundsubtle Feb 03, 2025
12 replies
434 views
there is no option to pay with paypal, why?
started by whitearmor6684 Feb 05, 2025
2 replies
195 views
Hi, I wonder if anyone can help. I've uploaded a twine based game to itch and I can't get the audio files to run. They'v...
started by Digital Officer Feb 05, 2025
64 views
No replies yet
I am developing a WebGL game in Unity and planning to publish it on itch.io. For monetization purposes, I would like to...
started by Crazy Arcade Feb 03, 2025
1 reply
192 views
Where can I market my game? My game called Captain cats launched a few days ago and I don't know where I should market i...
started by SovietOnion2 Feb 03, 2025
3 replies
118 views
I am about to join my first game jam this year in the Brackeys Game Jam. So before that i wanted to learn and get some s...
started by Kv_boiii Feb 03, 2025
4 replies
123 views