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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,183 topics · Next page · Previous page · First page
Topic
Last post
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
496 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
5,090 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
4,676 views
Good Evening I have issues with payment. One of my PAID App has been downloaded but it doesnt results any payment. As yo...
started by lucianosimone143 Feb 13, 2025
203 views
No replies yet
Hi, I changed my mind about deleting one of my accounts, and I was hoping I’d be able to reactivate it? I sent an emai...
started by SpookyMulder@1986 Feb 12, 2025
2 replies
143 views
I used to be able to change the password in my game's "Restricted access settings" so that I could have groups play for...
started by Stephanie Angelo Feb 07, 2025
6 replies
449 views
Hi! I'm trying to run my game on my mobile device (an iPad) and it loads up pretty quickly but is stuck on the loading s...
started by Pew Studios Feb 12, 2025
1 reply
82 views
It has been 9-10 days since I published my game on itch.io it still does not appear on search, I think my game has not b...
started by random_guy9 Feb 11, 2025
8 replies
238 views
Hello dear friends, I am a new independent game developer and I want to market and sell my product on itch.io. However...
started by Yadigar.Nagiyev Feb 11, 2025
2 replies
136 views
Hey everyone! I’ve seen other people experiencing the same issue, but in the threads I’ve checked, they either didn...
started by 444lp Jan 27, 2025
4 replies
848 views
I'm using the desktop app and all my other games work as they should, but there's this one game "Frankie's FunClub!" Tha...
started by milted Feb 11, 2025
278 views
No replies yet
I have created a fun little shooter in Gamemaker. In their publishing service all good, but I would love to see it on he...
started by Toxitalk Feb 10, 2025
1 reply
86 views
Hi anyone (probably unity developer) met the "both async and sync fetching of the wasm failed" error ? I tried to disabl...
started by flavedogame Feb 11, 2025
59 views
No replies yet
Hello itch.io team! It's me too.. it's been a month since I published this game and it still hasn't been indexed. Same p...
started by MappyGames Feb 11, 2025
1 reply
110 views
Hi, I published my game Sacred Lust on Itch.io, and at first, everything was working fine. NSFW mode is enabled, the nec...
started by RuslanHaru Feb 10, 2025
1 reply
107 views
I have an HTML5 game that is to be played in the browser. No issues running it. When I go the game on the itch.io MacOS...
started by visualnovels.ai Feb 10, 2025
2 replies
97 views
HI,i pubblished my apps 6 days ago. i added cover photos,descriptions and explaination,link to source code,release artic...
started by lucianosimone143 Jan 26, 2025
5 replies
183 views
Hi, I want to ask, why is the download and payment count different? For example, download 30 payment 15? Is that a bug?...
started by arydk Feb 10, 2025
2 replies
111 views
Hey. I sent itch support an email about this a week ago (ticket #255522) and didn't get any response, so I'll try here?...
started by SisCalypsis Feb 10, 2025
2 replies
156 views
Question1099-forms?
Hello, I was wondering if itch sent the 1099 forms yet and if anyone else received their tax forms. I got an e-mail the...
started by scitydreamer Feb 10, 2025
2 replies
247 views
so like the title says how do i get my game to the itch.io featured page, is there something i should do?
started by Deleted Account Feb 10, 2025
2 replies
108 views
Yesterday I downloaded around 6 or 7 games I think, but after that I couldn't download anything else: I click the downlo...
started by segasonicthehedgehog Feb 09, 2025
10 replies
889 views