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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 15 days ago
780 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
856 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,282 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,285 views
I want to add a link to the Microsoft Store on the edit page of one of my projects. Here is the link: https://apps.micro...
started by Fractale Feb 03, 2025
2 replies
141 views
I've checked all of the countless questions and answers I've had that same problem, but it doesn't seem to have been sol...
started by bluewave389 Feb 06, 2025
1 reply
307 views
Hello there, For my project I asked and got the custom CSS to be activated. I want to make a very simple Slider, with on...
started by Sheyne Jan 22, 2025
18 replies
1,055 views
I am soon releasing a game whose one version weighs about 600 MB. And I will not be able to upload versions to other dev...
started by AwfulStuffForAwfulKids Feb 05, 2025
1 reply
415 views
Please no discussion on why I should or should not have a paypal account, go make your own thread for that. I keep tryin...
started by profoundsubtle Feb 03, 2025
12 replies
1,477 views
there is no option to pay with paypal, why?
started by whitearmor6684 Feb 05, 2025
2 replies
434 views
Hi, I wonder if anyone can help. I've uploaded a twine based game to itch and I can't get the audio files to run. They'v...
started by Digital Officer Feb 05, 2025
90 views
No replies yet
I am developing a WebGL game in Unity and planning to publish it on itch.io. For monetization purposes, I would like to...
started by Crazy Arcade Feb 03, 2025
1 reply
299 views
Where can I market my game? My game called Captain cats launched a few days ago and I don't know where I should market i...
started by SovietOnion2 Feb 03, 2025
3 replies
148 views
I am about to join my first game jam this year in the Brackeys Game Jam. So before that i wanted to learn and get some s...
started by Kv_boiii Feb 03, 2025
4 replies
155 views
Give me tips that will help me make an atmospheric horror mascot? If anything I plan to use Unreal engine 4
started by Dragon Studic Feb 03, 2025
96 views
No replies yet
в интернете ни где не нашёл, отправлял коробку с запиской о просьб...
started by Play4ik123:3 Feb 03, 2025
177 views
No replies yet
https://developer.apple.com/testflight/
started by Fractale Feb 03, 2025
60 views
No replies yet
see this page: https://fractale.itch.io/lutme this path is put in a block of code in the same line as some regular text...
started by Fractale Feb 03, 2025
73 views
No replies yet
So , this time , I actually made a great assets pack which is full of sprites, with many keyboard icons and controller i...
started by AdamGDA Feb 02, 2025
5 replies
235 views
Hi, I'm trying to push a new version of my game and I really don't understand why this error keeps appearing. "creating...
started by Soom Soom Studio Feb 03, 2025
135 views
No replies yet
I was wondering if it's ok to publish different kind of art? like I do 3D story but also Photoshoot story with irl model...
started by Clomi31 Feb 01, 2025
15 replies
420 views
what this option does? i browsed through countless games and never seen any content warning so want to know what it does...
started by maiqlag Feb 02, 2025
2 replies
189 views
Hello. I have a game that I was playing it but I forgot its name, picture and the developer. So, I have been looking for...
started by nr.mika Feb 02, 2025
93 views
No replies yet
Please excuse my negligence if this has been asked before, I searched around and couldn't find any results but it seems...
started by Frontline Studios Feb 02, 2025
2 replies
1,917 views