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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,782 topics · Next page · Previous page · First page
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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 12 days ago
679 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
848 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,216 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,281 views
what does the +/- next to a comment mean? Someone keeps putting a - next to my comments
started by vandokkenskypool Dec 27, 2024
3 replies
486 views
It has been 3 months, and only one of my games is visible when you search it. Please help me.
started by Jeremy_Freeson Dec 27, 2024
4 replies
209 views
0xc000007b, I have downloaded all the versions visual с++, and changed compatibility properties. How can I fix the erro...
started by Sartirnik Dec 28, 2024
114 views
No replies yet
I'm able to create blog posts without associating them with a particular project, which is great for theory posts and lo...
started by Gem Room Games Dec 26, 2024
2 replies
264 views
I am trying to download a test build (public, published and not restricted) from unity using code. When using the downlo...
started by CHUSJ Dec 27, 2024
192 views
No replies yet
Hello, I’m working on a project in Godot 4, and I’ve run into some issues with a couple of scenes ( main_menu.tscn a...
started by GIORGOSXAL Dec 27, 2024
134 views
No replies yet
Hi, so my account is falsely flagged as spam for some reason. It was flagged as posting unwanted content while we were j...
started by G5 Creative Dec 27, 2024
3 replies
369 views
This one's just reuploading a question from another topic, because I guess that was wrong. Hi, so my team's account is f...
started by g.4vi Dec 25, 2024
5 replies
1,104 views
Hi, I'm writing about the Visual Novel "Gli esseri umani sono macchine?" (you can found it here ). It is still not index...
started by fbrzvnrnd Dec 27, 2024
2 replies
183 views
Hi! I have one simple question: Where can you set these red tags to appear next to your game? Or is it automated? I noti...
started by CANCAT Games Dec 27, 2024
2 replies
138 views
hello, my account has been falsely flagged as spam by you automatic unwanted content system. this has removed my ability...
started by Lunalyst Dec 19, 2024
4 replies
293 views
Almost everyone in Russia is reporting that no one cannot access the website without VPN. Error type ether connection ti...
started by Betty the Bat May 28, 2024 Last page
94 replies
18,500 views
Dear ich.io Support Team, (I have opened a ticket but there no response) I recently received a notification that my acco...
started by 3dzen Dec 26, 2024
1 reply
150 views
I can buy some games with visa gift cards but others I can't, there is cash on card I've already used on this site and i...
started by evildarkspoon Dec 25, 2024
1 reply
316 views
Hi, i wanted to buy a game but this message appeared : There was an error processing your payment: • Stripe doesn't cu...
started by Yayjkkkk Dec 26, 2024
238 views
No replies yet
Around 6 weeks ago my Itch.io account and game were suspended, I didn't receive any kind of notification when this happe...
started by fizzyfiz1 Dec 25, 2024
1 reply
183 views
我在中国,用的是QQ邮箱,想发布一个jam,别的都弄好了,最后提示我标题所示的文字。请...
started by Lvlin Dec 25, 2024
86 views
No replies yet
Hello, I've recently started using the Devlog feature to talk about updates for my project and I've went ahead and lumpe...
started by Wynn Dec 25, 2024
242 views
No replies yet
I have a bunch of old shovelware games I want to get rid of from over the years. I don't want to delete my account, beca...
started by RetroFlock Dec 19, 2024
4 replies
756 views