Around 6 weeks ago my Itch.io account and game were suspended, I didn't receive any kind of notification when this happened.
For these past 6 weeks I've been emailing support multiple times but have mostly ignored. I have learned for the first time 5 days ago that it was suspended because of "malware". I know for a fact there is no malware. This must a false positive in some automated system of yours.
Now someone else has taken the opportunity to steal and reupload the game since my account is still down.
This can cause a lot of damage to my brand, how can I get the attention of itch support?
The support request number: Your request (239422)
Also merry Christmas lol.