Skip to main content

Indie game storeFree gamesFun gamesHorror games
Game developmentAssetsComics
SalesBundles
Jobs
TagsGame Engines

Questions & Support

New topic
9,800
Topics

Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,800 topics · Next page · Previous page · First page
Topic
Last post
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 15 days ago
781 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
856 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,289 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,287 views
There have been numerous complains about Payoneer scamming people from outside the United States of America (especially...
started by OctiWriter Jun 10, 2024
460 views
No replies yet
Hi I’m a first time Itch.io user and am currently trying to download a game on windows! However when the game is mostl...
started by Chaos|3maname Jun 10, 2024
348 views
No replies yet
Is there no way to search your own library of purchases? This seems like a basic feature, but maybe I'm overlooking it...
started by Simz Jun 09, 2024
155 views
No replies yet
i published my new game and when i search it up it "No results found" and i have a download so i dont know what is the p...
started by Hatchi_DEV Jun 09, 2024
5 replies
356 views
My Coffee Clicker game has not been indexed yet, but I upload the game 1 month ago. Plz help.
started by MehmetBH.dev Jun 09, 2024
1 reply
150 views
Hello everyone, I've seen a couple of video in YouTube about transferring from Blender to Unity. but finally I couldn't...
started by sokut3500 Jun 07, 2024
2 replies
243 views
Hi I am an indie game developer and I published my first game here on itch io. I just wanted to ask if you know how does...
started by TheCatGameCompany Jun 08, 2024
1 reply
171 views
Hey everyone, Im currently trying to run a new quite big bundle where 78 user are involved, and 74 already have approved...
started by -X-ScornGames Jun 08, 2024
1 reply
171 views
this is the page https://fgaha56.itch.io/ardesaiopdg I went to Edit project page and pasted youtube link from my channel...
started by fgaha56 May 23, 2024
2 replies
278 views
There is some assets and games that in most recent list for few months. How do people keep doing it ?. There is some top...
started by sourpickle35 Jun 08, 2024
2 replies
229 views
I'm looking for ways to easily connect with talented creators. I've been exploring free resources and platforms. I have...
started by CarmineOwl Jun 08, 2024
1 reply
218 views
I recently created a "game" that lets you place a permanent message anywhere in an ocean and it will stay there, connect...
started by Core3GAME Jun 08, 2024
145 views
No replies yet
Hello everyone, I have a question about selling. Do you think is better to set a product for unlimited download after pu...
started by K Storm Studio Jun 03, 2024
19 replies
1,439 views
Hello! My team hosted gamejam https://itch.io/jam/cmyk-video/results with judges voting, but we have to change the “Vo...
started by ilya096 Jun 07, 2024
98 views
No replies yet
I went to purchase a game on sale for $0.50 (fifty cents) and when I tried to pay, was told the minimum allowed is 100 c...
started by somanygamesnotenoughtime Jun 06, 2024
2 replies
806 views
I've published my first game, not too complicated, and I'd like to know how it went from an outsider's perspective. Do y...
started by Dark_Demonium Jun 04, 2024
6 replies
359 views
Hi all. I’m trying to link my Twitter account to my itch.io account, and when I click on the “Sign in with Twitter...
started by Zoldar Games Jun 06, 2024
132 views
No replies yet
A normal renpy game stores saves in %appadata%/renpy/game ish location. A game installed via Itch.io app stores the save...
started by DYuQeYMCVK0L Jun 01, 2024
2 replies
3,600 views
I read the docs, but it only talked about how long it takes for paid games to get indexed (Or i read it wrong) could som...
started by Emerald the Warrior Cat May 11, 2024
4 replies
696 views