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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 19 days ago
849 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
861 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,392 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,301 views
Hola buenas, compre el juego buckshot roulette, al pagar me sale esto sin ningun link de descarga de los archivos adquir...
started by vitoko Jan 13, 2024
5 replies
608 views
When trying to upload an image with a very long name, say 132 characters (easier to repro on Linux, due to Windows file...
started by komehara Feb 13, 2024
165 views
No replies yet
So when someone downloads my game they receive the game to play on their computer? Can I have it so they can just play t...
started by LesP Feb 13, 2024
5 replies
1,331 views
The project I developed with my friends is not appearing in searches. I've set the game to be publicly accessible, added...
started by TawusGames Jan 26, 2024
3 replies
383 views
Hello, I'm fairly new to itch. I was just wondering if there is any way to organise and/or search within your library? I...
started by Tiger Shark Games Feb 13, 2024
2 replies
502 views
i'm new to this website , for starters i searched answers from the devs and the forums in here , just one dev had answer...
started by Mikaylamike Feb 11, 2024
5 replies
5,998 views
Hello Itch Io Team, Recently I've published 2 games. One of them is week ago. Still my game does not appear when i searc...
started by ShreyasK Feb 12, 2024
1 reply
186 views
So I was wondering if there was a way to browse public collections without having to do it by searching through a certai...
started by kiriistired Feb 11, 2024
93 views
No replies yet
Is there any data available on the amount of users installing games through the app vs direct downloads in general?
started by FRACTiLE Games Feb 10, 2024
1 reply
258 views
ive just brought quest-games-optimizer got question i play automobilista 2 using link cable how can i boost on link cabl...
started by peterg60 Feb 11, 2024
1 reply
136 views
I’ve seen some games tagged with accessibility features and there’s even seen you can filter by them when searching...
started by Sn4k3-B1tt3n Feb 11, 2024
1 reply
326 views
why do i sometimes get many views and downloads but i cant see what they viewed or downloaded it is just blank
started by coa Feb 11, 2024
2 replies
191 views
Can someone please tell me where to find ratings and reviews for games? I know they're there because I've left a few of...
started by shadree Feb 09, 2024
7 replies
5,880 views
el juego se comienza a descargar y luego de 10 minutos se detiene y aparece prohibido si alguien sabe por qué puede ser...
started by Mr.baubaub Feb 10, 2024
159 views
No replies yet
I buy a lot of bundles, so I get a lot of game update emails. I don't mind dealing with them individually, but recently...
started by Eris Lord Freedom Feb 09, 2024
1 reply
347 views
Hi all! "The Black Candle" has just gone in to Open Play Test 2 and we are looking for testers to play through Level 1 o...
started by Miba Games Feb 09, 2024
78 views
No replies yet
Hey I have a game that was initially restricted on for testing purposes. If I make this game public, will it be treated...
started by Code Chaos Games Feb 09, 2024
108 views
No replies yet
Hi everybody, who support and develop this diamond of VR porngames. recently i am owner of pico 4, global 5.9.1, oem. to...
started by shternar Feb 09, 2024
352 views
No replies yet
Game not getting indexed in my account that is really old and has 3 active games, with 300 downloads total but my latest...
started by Kanishka Maiti Feb 09, 2024
4 replies
216 views
My unity 3D game is stuck at 90% and refuses to load further. I cannot turn off compression as it will increase in size...
started by iKaptaan Feb 09, 2024
89 views
No replies yet