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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,612 topics · Next page · Previous page · First page
Topic
Last post
Hi everyone! We receive a lot of support tickets on a daily basis, and our support team is small, and we want to provide...
started by lyn-marie excelsia 74 days ago Last page
137 replies
11,126 views
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
707 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
8,213 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,112 views
Hey so I was given a ban to my account for Absolutely no reason at all, I don;t know what to do since they aren't writin...
started by Big._.bOoi 44 days ago
3 replies
173 views
Hello Guys, So, my first game officially got indexed a day back and i decided to make a post to promote it. The game is...
started by DreamFract Games 67 days ago
5 replies
211 views
My account was flagged as "spam". Imo that was unjust. So I appealed to have that status removed. But it's been three we...
started by Arikania 38 days ago
1 reply
93 views
https://stop-paypros.neocities.org/
started by Ruffles011235 38 days ago
179 views
No replies yet
I've noticed that some of my purchases, as well as some of the creator pages I've purchased from, are MISSING. Is this t...
started by Ennis Rook Bashe 39 days ago
1 reply
224 views
Hello! we'd like to inform you that throwing every queer and nonwhite person under the bus is not going to do you favors...
started by Starmeadows 39 days ago
3 replies
284 views
I heard today that itch.io is banning NSFW content, and I’m totally freaking out. I deleted all the work I uploaded ov...
started by Pushcat 39 days ago
2 replies
248 views
I love itch.io, its my place for browsing cool little games, tools, and assets. Today they removed nsfw games and that l...
started by Kodenith 39 days ago
1 reply
273 views
According to the update, Itch.io is going to require NSFW creators to confirm that their content is not in violation of...
started by InkSpider 39 days ago
4 replies
1,643 views
I was just starting to warm up to the itch io storefront and BAM, you decide to capitulate to evangelical pressure in de...
started by reeper147 39 days ago
2 replies
218 views
so a minutes ago i just buy a game called pikabuu:stop by joykeratif cus i saw many streamer playing it so i wanna try t...
started by amrwv 39 days ago
53 views
No replies yet
i have one payment stuck for now more than 15 days and an other one for 7 days can i get an update please? i contact itc...
started by spacebear7778 39 days ago
1 reply
53 views
Hi all, I'm new to this, I'm tinkering away at my first project. The project is for a tabletop game with downloable stl...
started by TiPiGames 39 days ago
2 replies
65 views
What is going on? I wake up this morning and realize that ALL my games have disappeared from the search listings. I thin...
started by Capky Games 39 days ago
1 reply
269 views
One of the reasons I was drawn to itch was their efforts to support small artists and what is right vs supporting mega c...
started by kerbal634 39 days ago
6 replies
453 views
Hi every one i am a new game developer i have made one game and currently i am going to release my second game .My first...
started by JoyBox Studio 39 days ago
29 views
No replies yet
So I recently took part in the Climate jam, and since the jam was organized in 4 sprints I made four different uploads o...
started by Kritzlof 39 days ago
67 views
No replies yet
We all know the people who are pushing for removal of nsfw content have as an ultimate goal the removal of everything de...
started by Arthurian maiden 39 days ago
9 replies
713 views
I'm not fond of companies capitulating to small organizations who get hot and bothered for products they neither consume...
started by Deleted Account 39 days ago
2 replies
302 views