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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,018 topics · Next page · Previous page · First page
Topic
Last post
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki 94 days ago
371 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
4,322 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
4,518 views
I bought a relatively small bundle a few days ago and almost immediately reached out to both support and the creator of...
started by LucidSnowQueen 22 days ago
1 reply
85 views
Hi itch.io team, I’ve published 3 games on my account and followed all the necessary steps: Visibility is set to publi...
started by AizaxAhmed 23 days ago
4 replies
178 views
Hi, sorry to do it again, but it seems like it's the only way to get response : i'm opening a topic again concerning pay...
started by Okazeno Ashgeirr 23 days ago
5 replies
211 views
I don't really know what happened, some months ago I was able to download something from Itch.io but now when I try to d...
started by Jukeboy 23 days ago
1 reply
103 views
I am receiving this error when attempting to view my library on the Windows app. I have a large library as I have purcha...
started by soul74 23 days ago
30 views
No replies yet
I've made sure to follow the rules for indexing for both of these projects and waited a couple days, they have unique na...
started by NathanTheCraziest 25 days ago
6 replies
155 views
Analytics show that my game has gained 0 views today, but at the same time 100 browser plays and a couple of downloads...
started by FunB4nan 23 days ago
1 reply
80 views
Hi, since yesterday my itchio profile got 11 followers who may be bots. Their names are seemingly gibberish and their ac...
started by Aru 23 days ago
1 reply
76 views
Yes I've read the FAQ about indexing and vetting. My question is, it's going on a week now since I've published and stil...
started by dm 24 days ago
1 reply
85 views
Hi! My payout ( ID 168653) has been in review for 68 days. I've emailed support around a month ago, and pinged them agai...
started by Valistarri 31 days ago
4 replies
148 views
I saw that the game No Mercy has been removed from here, probably due to its fictional content? Is it a TOS violation or...
started by Vallen_H 25 days ago
15 replies
479 views
I have a collection of Amiga tracker music modules here: https://paulahaunt.itch.io/paula-haunt-mega-mod-collection Some...
started by paulahaunt 27 days ago
3 replies
201 views
How do you update Cider after it's purchased??
started by roberttilewick 27 days ago
3 replies
94 views
I’ve thoroughly read the Getting Indexed documentation & Unoffical FAQ , the Search & Browse FAQ, and the forum rules...
started by Zeal 25 days ago
1 reply
96 views
Hi Itch.io team and community, I’m reaching out because my payout request has been under review for 67 days now. I und...
started by sellmygame 25 days ago
1 reply
77 views
I've uploaded 2 games to my page, the games work fine, however you have to download them in order to play them, I have s...
started by shaneRob 25 days ago
1 reply
61 views
Hey everyone, this might sound a little silly, but I need some advice. I lost access to my old itch.io account (2FA lock...
started by Deleted Account 27 days ago
4 replies
87 views
How can I get notified when there is a discount in one of the games published by the creator that I'm following? I want...
started by longmansaka 26 days ago
1 reply
45 views
ID: 166435 I have read the rules and I have sent multiple mails to support without response... I Have read other topics...
started by EVANZ 51 days ago
4 replies
210 views
Why are the release and update date (if it exist) hidden unless you login? I found that it was like this for different g...
started by Maximdraco 26 days ago
35 views
No replies yet