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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,729 topics · Next page · Previous page · First page
Topic
Last post
Hi everyone! We receive a lot of support tickets on a daily basis, and our support team is small, and we want to provide...
started by lyn-marie excelsia 94 days ago Last page
229 replies
16,852 views
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
816 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
8,829 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,210 views
Hi, my project isn’t getting indexed. I read the guide on getting indexed, I waited for few days and searched with ful...
started by DevRoids Apr 16, 2025
1 reply
74 views
Hello there, i have 3 pending payments, the first one is pending for 47 days now. I tried reaching the suport twice but...
started by Tyranno Feb 23, 2025
16 replies
838 views
Can anyone recommend me a website for 2d pixel game designing
started by Harikesh BG Apr 16, 2025
1 reply
83 views
Hello! I've noticed that the widget image on one of my games is not showing... I've checked the widgets on all of my oth...
started by Pigpud Apr 15, 2025
1 reply
94 views
My Payout ‘ID #174781’ has been in review for 22 days. I sent an email to support 3 days ago and haven’t gotten an...
started by Dmitriy Salnikov Apr 13, 2025
1 reply
226 views
Recently we posted a game that was made for TurkicGameJam,but after editing the page when we click download it says 'thi...
started by ismaill05 Apr 15, 2025
2 replies
111 views
Hi, my group published a game called "Cypher" 1 year ago and when I search for it, nothing shows up. I understand there...
started by AshenBlur Apr 15, 2025
4 replies
139 views
Hello, I am new around here. I have been wanting to make a fmv game for many years (from real images). I have no problem...
started by freeassociation Apr 06, 2025
3 replies
174 views
Hi , I'm developing a game for college and getting this error on my screen I've tried refactoring all of the arrays in m...
started by IPolonio Apr 15, 2025
1 reply
80 views
Hey everyone! I'm developing a dating sim game that focuses on weight gain , and I'm currently struggling to find ways t...
started by LBeef Apr 15, 2025
2 replies
218 views
Good afternoon, I need help with a problem downloading this game. Several days ago, I tried to download Midnight Train i...
started by Al3gandra_2212 Apr 15, 2025
60 views
No replies yet
ID: 175841 This has never happened to me before. I've been using Itch for over a year now, and there has never been a de...
started by Black Ninja Apr 15, 2025
2 replies
127 views
I enjoyed Fresh Women, Season 1 and would like to check out and/or buy other games by the same developer. But I refuse t...
started by Blind Owl Apr 14, 2025
2 replies
182 views
Hello, I am the developer of My Dear Sheep . Last night, my game was attacked by a total of 130 bots giving it 1-star re...
started by Must Apr 15, 2025
3 replies
179 views
Hello itch.io community, I'm facing an issue with my HTML5 game. It works perfectly when I run it locally in VSCode, but...
started by Roboo Apr 15, 2025
95 views
No replies yet
Earlier today, I was notified that some images in one of my project listings were not loading. Just now, I noticed that...
started by Pop Shop Packs Apr 12, 2025
8 replies
969 views
Hi @Admins, I’d like to ask for your assistance to better understand the queue process. I’ve emailed Support on the...
started by KingBell🗡️ Apr 12, 2025
4 replies
573 views
I am looking for marketing tips as a solo dev. Who wants to keep monetary costs to am absolutely minimum or even 0. I se...
started by Creeptids Inc. Apr 13, 2025
1 reply
77 views
I've recently made a game in the Godot engine then attempted to upload it here as web playable, but each time (right bef...
started by PuffyChickenlegs Mar 01, 2025
3 replies
525 views
Hi there, We’d like to report an issue regarding our game, Elena’s Story , which is available here: https://submissi...
started by Submissive Fate Apr 14, 2025
4 replies
825 views