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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,638 topics · Next page · Previous page · First page
Topic
Last post
Hi everyone! We receive a lot of support tickets on a daily basis, and our support team is small, and we want to provide...
started by lyn-marie excelsia 79 days ago Last page
150 replies
12,650 views
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
717 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
8,347 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,131 views
I've posted my game nearly a month ago, and I can't get it indexed. I've emailed support and have received no response f...
started by Actual Diaperfur Entertainment Apr 03, 2025
2 replies
233 views
Hi! I've been browsing Itch over the last little while, and I've been trying to play a couple of visual novels. However...
started by janinechicken2 Apr 03, 2025
3 replies
215 views
I have problems with paranoia, which can sometimes be set off by pictures of distorted faces and eyes. Unfortunately tho...
started by NightSky3nder Apr 04, 2025
3 replies
347 views
The payments I tried to withdraw to PayPal with payout ID 174758 have still not been processed, and their status has cha...
started by Deleted Account Apr 03, 2025
2 replies
106 views
On the “Edit game” page, part of the text appears as “…” and I can’t understand what is written. Even though...
started by motherd Mar 22, 2025
6 replies
217 views
I searched around the forums and couldn't find a similar post. There seems to be a few people experiencing the same thin...
started by Harmoniou-s Apr 03, 2025
57 views
No replies yet
Hi, payout 168027 has been in review for 65 days now. I've emailed support and redone my tax interview. Can I cancel the...
started by David Blandy Apr 03, 2025
2 replies
116 views
Have read and understand that our posts are queued for human review. We have some follow-up questions. If anyone has any...
started by SketchVibe Apr 03, 2025
1 reply
83 views
How can I make my games more viewed?
started by Together / Hamza Apr 02, 2025
78 views
No replies yet
Hey everyone, I’m in a tough spot and could really use some advice. I lost my phone, and now I can’t log in to my it...
started by Deleted Account Apr 02, 2025
6 replies
149 views
Hello, My payment (173274) has been stuck for around 22 days. Normally this takes between 12-16 days to get approved on...
started by Grinning Rat Apr 02, 2025
2 replies
121 views
Hello. I'm really sorry to bother you. For over two months now, all my games have been put into quarantine as soon as I...
started by Capky Games Apr 01, 2025
2 replies
145 views
Hi! As the title mentions, I have a payout that has been stuck in review for 64 days and a second payout that has also b...
started by redgart Apr 01, 2025
1 reply
125 views
Is anyway able to get support to actually respond? I've initialed a payout over 38 days ago and no replies.
started by Studio Takuetsu Apr 01, 2025
1 reply
119 views
started by Suspended Account Apr 01, 2025
2 replies
187 views
This is a continuation of the old post "Game jam not showing up". I don't care about the calendar but I can't even find...
started by DTMLP Apr 01, 2025
2 replies
109 views
Sir, I hate to be a bother, but I am having a difficult time trying to find a Complete version of your game "Wicked Isla...
started by Relic Apr 01, 2025
2 replies
96 views
Hello, I have never received email notifications when someone posts a comment on one of my games pages. I thought it jus...
started by COWCAT Apr 01, 2025
63 views
No replies yet
I can't seem to find any info on Wide Cover Images (Metadata -> Promo Images -> Wide Cover). In specific I am deciding w...
started by Sugargenix Mar 30, 2025
2 replies
150 views
QuestionRevisione
ciao a tutti volevo sapere come si può capire che un gioco è in coda di revisione e quindi non può apparire fra i rec...
started by poli lucilfer Mar 31, 2025
2 replies
58 views