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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,401 topics · Next page · Previous page · First page
Topic
Last post
Hi everyone! We receive a lot of support tickets on a daily basis, and our support team is small, and we want to provide...
started by lyn-marie excelsia 36 days ago
9 replies
2,558 views
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
595 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
6,715 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
4,892 views
Hey hope you guys are doing good. I completed my first game I aimed for Steam however then I realize that I was playing...
started by Vesvese Studios Feb 18, 2025
73 views
No replies yet
Subj. My games: https://palma3000.itch.io/whimsical-adventures-en-demo https://palma3000.itch.io/whimsical-adventures-uk...
started by Palma 3000 Feb 17, 2025
1 reply
75 views
I'm trying to get a refund on a game that is not working for me it would be great if someone can help me with that.
started by GODISDEAD555 Feb 17, 2025
1 reply
93 views
Our game is a DOOM mod. It's not suited for minors but it's also not an adult only game. There is nothing inappropriate...
started by DoomBattleZone Feb 17, 2025
1 reply
154 views
Hello, a strange problem has occurred, I recently published my new asset and all my previous assets stopped being indexe...
started by Snakerser Feb 17, 2025
2 replies
110 views
How do I unsubscribe from these mailing lists? And how do I prevent getting on them in the first place? The last thing I...
started by Moxop Feb 15, 2025
5 replies
234 views
So I was gonna download some games that updated and when I click the download button, it doesn't even download. I tried...
started by Deerggo Feb 16, 2025
71 views
No replies yet
I feel like it’s generally a good way for small studios to get stronger together.
started by Cigla Studio Feb 16, 2025
63 views
No replies yet
Hi everyone, I have recently uploaded my first portrait orientation web game here, and it appears that the game gets cut...
started by GameCells Feb 15, 2025
2 replies
230 views
Whatever I choose between "Portrait" "Landscape" "Default", it always turns to full-screen and Landscape, I want it to b...
started by OrangeHinata Feb 15, 2025
5 replies
340 views
How long do i have to wait? :D
started by DISEGNARE Jan 23, 2025
3 replies
232 views
How Can l Fix This When l Try To Post This Pops-Up Thank You For Your Post It Must Be Approved By A Moderator Before It...
started by Rafael124 Feb 16, 2025
1 reply
157 views
I'm new to using Itch.io and uploaded my first project yesterday. I want to change the name of the files and remove the...
started by Ronimatur Feb 15, 2025
1 reply
107 views
Might be a small one but this has got me stumped I've been testing how my game looks when played on a phone and it weird...
started by tonyfinale Feb 15, 2025
139 views
No replies yet
Good Morning I have issues with payment. One of my PAID App has been downloaded but it doesnt results any payment. Good...
started by lucianosimone143 Feb 15, 2025
3 replies
219 views
Hi all, one of the games I collaborated in isn´t showing on my profile. Answers to past questions about this mentioned...
started by Plati Jan 21, 2025
2 replies
112 views
I've tried to find LonaRPG on itch.io, but search bar is not giving any results, but if I search for LonaRPG itch.io on...
started by silicongluee Feb 15, 2025
3 replies
332 views
When I tried to purchase a resource on itch.io using PayPal, the transaction failed due to insufficient balance in my ca...
started by hanzengyi Feb 15, 2025
71 views
No replies yet
Just launch a supplement for a TTRPG, but can’t seem to find where to set the genre, what am I missing? or is that jus...
started by CrowGoblin Feb 14, 2025
2 replies
226 views