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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

10,039 topics · Next page · Previous page · First page
Topic
Last post
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
1 reply
1,012 views
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 68 days ago
1,513 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
10,628 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,601 views
Hello, 2 weeks ago I also uploaded a game, disable new downloads & purchases is unchecked and Unlisted in search & brows...
started by MappyGames Feb 02, 2025
2 replies
173 views
QuestionHide Game(s)
TL;DR: Can we prevent selected games from appearing? I try lots of games. Some of them I like, and will keep an eye out...
started by blueble Feb 02, 2025
3 replies
377 views
Hi everyone I recently had access to a project after a Kickstarter campaign. The ks team gave me a link and a password t...
started by conoreyre Jan 31, 2025
4 replies
154 views
I'd like to buy games as gifts for friends, but the gift checkbox no longer appears since a few months ago .
started by Quiquersson Feb 01, 2025
59 views
No replies yet
I’ve answered Yes to the Gen AI question on two of my games, because they contain foreign text that I generated with G...
started by aksommerville Jan 31, 2025
2 replies
388 views
Hi! I was just wondering how long it take to get the money when we request a payout? it's been almost a week since I req...
started by Clomi31 Feb 01, 2025
4 replies
308 views
starting today, whenever i download a file and open it to play, it gives me the simple message in my finder app saying t...
started by LeafyWeafyPawz Jan 29, 2025
4 replies
592 views
Looks like something wrong with itch after dec 15. I have published my game and had about 1700 views per first days, lat...
started by 63bit Games Dec 22, 2024
9 replies
721 views
I sent an email to support@itch.com regarding a payout query, it's failing to deliver - is there a known issue with the...
started by CaptainD Jan 31, 2025
2 replies
1,002 views
Hello everybody. Last year I played Eternmum by Carbdis to the end of ver.6 . Now it looks like I missed ver.7 because t...
started by Gerry_theViking Jan 31, 2025
269 views
No replies yet
Hello everyone, I have the LGC version v3.4.4.462, recovered last year. But I told a friend to download the latest versi...
started by Napoleon-history Jan 29, 2025
2 replies
101 views
Hello. I was wondering when a game with a published page becomes available to download, does it get labeled as a new rel...
started by Pigpud Jan 30, 2025
3 replies
143 views
Will we be getting a 1099 this year from itch since paypal is doing their 1099-k? I don't want to get two forms to the I...
started by Goblin Archives Jan 26, 2025
4 replies
661 views
Hello! First of all, I want to confirm that I have read the rules and I want to apologize for the inconvenience. Some ga...
started by Capky Games Jan 29, 2025
9 replies
417 views
When i went to connect my YouTube account, I was redirected to this message Not sure why, this is the first time I’ve...
started by TimelineMan Jan 30, 2025
163 views
No replies yet
started by Suspended Account Jan 27, 2025
4 replies
341 views
So, something I've been wondering since I released my first Itch project (a big texture pack) in the past few days, is w...
started by WraithGlade Jan 30, 2025
100 views
No replies yet
I can't log in because I can't get the verification code in my email and I can't access it since it's inactive. Also, I...
started by RevntoTheMoonOri Jan 29, 2025
7 replies
315 views
I had released my game a long time ago. Although I frequently updated the gamepage, the indexing process is a bit too lo...
started by lemoncleaver Jan 29, 2025
1 reply
153 views
It has been 5 days and my game is still not indexed i have been a user since 2021, it doesnt take this long ususally, PL...
started by Kanishka Maiti Jan 29, 2025
1 reply
136 views