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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
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764 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
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856 views
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Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
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9,253 views
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The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
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5 replies
5,285 views
QuestionLudum Dare
What is Ludum Dare?
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4 replies
199 views
I'm curious as to which of these three help in boosting a game's popularity? I've also heard that any rating below a 5-s...
started by Deleted Account Aug 09, 2024
23 replies
1,446 views
Recently Google Play decided to remove all of my games due to a super dumb verification issue (thanks a lot google), and...
started by certified bozo Oct 17, 2024
7 replies
2,642 views
I was wondering if there was a way to set your own thumbnail/preview image when linking to your profile on social media...
started by Tem Tempo Oct 19, 2024
126 views
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Hello everyone, I'm currently setting up my itch.io account, and I was wondering if it's necessary to use my real name f...
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2 replies
349 views
I bought a game on it a few days ago, but I chose to give it to someone else as a gift, and I made the wrong choice. Whe...
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1 reply
146 views
I tried verifying my email, and it got sent, but when I clicked the link it said," We were unable to verify you email ad...
started by Yamester Oct 19, 2024
2 replies
174 views
BugBug
I am trying to download a game from my phone but it keeps giving me an error and it stops in the middle. Please help me.
started by Eyyubk Oct 16, 2024
1 reply
158 views
My friend made a purchase, without making an account, and he accidentally clicked the gift option, he added his own emai...
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1 reply
156 views
Hey everyone! I'm excited to announce a major update coming to Phantom's Estate ! This update will include a huge multip...
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1 reply
182 views
I could not find an answer on this in the forums or FAQ, the closest thread I found was this: https://itch.io/t...
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3 replies
224 views
Hi All, I am brand new to itch.io and have limited coding abilities. I've posted the code for the game into my website...
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82 views
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so when I originally finished the game, I published it here and went in my alt to see if it was downloadable. When I che...
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3 replies
553 views
Hello, can I set up an id attribute for h2 tag in my post written using Markdown? I’ve tried using HTML directly to no...
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2 replies
218 views
Hey, so I was downloading a few games from the app, when they all failed, almost all had itch.io API error (403): I thou...
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169 views
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171 views
I bought cube escape for rusty lake on steam and through this website and literally none of them are able to be played...
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130 views
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1,280 views
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3 replies
1,240 views