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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 15 days ago
780 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
856 views
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Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,284 views
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The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,285 views
Hi! I've uploaded the HTML version of my game (via butler) but I'm not able to play it in the browser. I get an "Invalid...
started by fernandotoigo Jun 21, 2024
181 views
No replies yet
Hi, Wanted to release my new game today, but it's size is around 3gb and I can't. What should I do? Already contacted su...
started by AnemiGames Jun 18, 2024
2 replies
303 views
I made a twine, uploaded it to itch.io, and then tried to add the iframe to a Squarespace website but the scrollbar isn'...
started by Minguad Jun 18, 2024
459 views
No replies yet
Hey I've got my PayPal payout in review for quite a long time (Feb 09, 2024) My support tickets seem ignored :( Maybe th...
started by Leonid Deburger Jun 09, 2024
5 replies
404 views
So I've released another project, making site as good as possible and the problem with indexing happened again. The proj...
started by Deleted Account Jun 19, 2024
3 replies
419 views
Can I recover my deleted account within nearly 1-3 days?
started by Deleted Account Jun 17, 2024
1 reply
978 views
I changed the payout method. When the page will send the money that I earned? Please Itch.io can you give me a help?! So...
started by romline5 Games Jun 18, 2024
5 replies
834 views
I’ve found a small typo on the site in the bundle page, it’s in the paragraph explaining what bundling with other cr...
started by Pyopoison Jun 18, 2024
1 reply
208 views
i use chrome and i can no longer mute tabs and it is only on itchi.io
started by ldyaceina Jun 19, 2024
106 views
No replies yet
Hi! I just realized that my rhythm game published a few months ago has only a few hundred views and very few downloads...
started by Retora Jun 19, 2024
2 replies
276 views
Hi! A few months ago I requested by email that CSS be enabled in my account. After that I received an email with an answ...
started by Retora Jun 17, 2024
8 replies
973 views
I've Just published my game but everytime i try to search my game on the search there isn't my game. Btw this Is my game
started by Studio Orelis Jun 18, 2024
2 replies
208 views
I discovered an issue with games that require Patreon binding to download. If you have cancelled your patreon subscripti...
started by 里加十月的雪 Jun 18, 2024
259 views
No replies yet
I don't know how to play download games so i downloaded the itch.io app and i tried to download a game but when i presse...
started by Gali_1v1 Jun 18, 2024
2 replies
6,448 views
214 views
No replies yet
My friend was falsely suspended on Itch.io for various fraudulent reasons, due to the rules I can't write about it here...
started by qiviut Jun 17, 2024
386 views
No replies yet
Hello friends, I am trying to figure out a way to send a PDF version of my Game Manual for the Games I developed to thos...
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3 replies
272 views
When I’m interested in an asset, I click on its home page to see it, but when I go back to the previous content, it re...
started by haoyai Jun 17, 2024
1 reply
181 views
Hello, I published a game over a week ago but I still can't search my game on itch.io. I have read the article https://i...
started by mr-igame Jun 17, 2024
1 reply
242 views
A while ago I couldn't log into the itch.io app, so I downloaded the game from the itch.io webpage. Now that I can log i...
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5 replies
1,072 views