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Refunds for those that purchased nsfw games?

A topic by StabbySnom created Jul 24, 2025 Views: 2,841 Replies: 18
Viewing posts 1 to 5
(+4)

Sorry for asking a question you have probably seen a lot, but are there going to be refunds for those that purchased games that are no longer available?

Pinned ReplyAdmin (2 edits) (+2)

There seems to be some misconceptions going around so I want to clarify on access of content that has been paid for:

  • Pages that are “deindexed” are still displayed in your library, pages have not been removed from your collections or library as part of the broader review
  • Some pages may have received a “content notice,” there are pages where our team concluded we can’t support their business anymore. These notices apply to the individual product page. Assuming the creator has not removed the files themselves or taken down the page, the downloadable files of those games are still available in your library if you have previously purchased or received a “download key”
(+1)

as long as i got the freaky visual novels im chilling

(+7)

Payment processor monopoly seems to have hit a great many people recently. The aggressive crackdown on things people are going to starve without the ability to sell is frankly unfair when seller and buyer are all informed and consenting, as well as the content itself being fully legal.


What should be happening is a clear, coherent message sent to the relevant individuals who have restricted this for, frankly, far too long...


Anyone got a concise direction?

Visa and mastercard seem to be the best bet right now, but their contact methods vary country to country.

(+5)

Fucking sell out. Why did you do it? Really why? What did they have, some group of 40 thousand in Australia, have over you that made you do this? Fuck you. Give a real reason.

"one bad apple spoils the bunch"

On my knees begging you to listen and get ahead of this: https://itch.io/t/5125680/please-itch-begging-you-to-listen

(+2)

Have to wait and see, they do plan to bring back most of them but for those that won't there should be some way of a refund. It's definitely good to contact itch.io about that since we as users can't know how it will work now.

Moderator moved this topic to Questions & Support
Moderator (1 edit) (+2)

There's no official information yet. Please wait. Edit: our admins have said refunds will be issued.

(1 edit) (+4)

okay but when, and how ? Is every nsfw game going to be refunded ? When ? How are refunds going to be issued ? Through the original payment method ? What if the payment methods expired ?

Can we get some additional information about refunds ?

Moderator (1 edit) (+1)

I doubt it's possible to say anything for certain at this time. Everyone's in damage control mode. It's going to take a while until we have more answers.

(+5)

What's the best way to contact an administrator or manager? This is unacceptable behavior from a public company. Un-American.

(+3)

If I'm issued a refund that I didn't ask for, I'll be (somehow) even more mad.

It ain't the money. It's the cowardice.

think about it this way. They could have chosen to not treat the payment processor threats as serious, and the whole site could have been possibly brought down (either by vias/mastercard suit or the inability to pay for servers due to the two payment processors pulling out) Would you have been more happy about that end result?

Crazy part is some of these people genuinely would be

(+1)

So how does that work for game creators? If our game gets taken down and refunds issued, do we get fucked with a massive bill for those refunds?

I would assume that itch.io would provide refunds to those who can prove that they no longer have access.

(+2)

Yeah, I don't trust a company not to try and force the refunds back on the creators. When the games were sold, they were allowed to be on the site. If they decide that a game should be removed retroactively due to a change in the rules, the financial hit for all the refunds should not come from the creators. But we know that's exactly what will happen.

itch admin and creator is going by the stance that they still have access unless they don't anymore. Here is an example of removed access to a game's downloads 

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