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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

10,021 topics · Next page · Previous page · First page
Topic
Last post
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
1 reply
999 views
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 63 days ago
1,471 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
10,486 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,583 views
is it possible to link README.md file from public github repo as an description? I do not mean to have a link to it but...
started by Emaleth Dec 05, 2023
4 replies
355 views
Hi! I don't have custom css yet, but I inspected the page and I just wanted to ask if it was possible to change the back...
started by TheToxicLoversClub Dec 06, 2023
133 views
No replies yet
When I fill out the interview about taxes I can't find where to put my tax identification number, I am from a country th...
started by Sinsentidogames Dec 06, 2023
228 views
No replies yet
Hello ! Is it possible, or could it be a feature to filter tags out in the search ? Horror games are great. But sometime...
started by vfabien21 Dec 03, 2023
3 replies
390 views
Hey ya'll! As the title says, is it possible to make a publicly accessible devlog here on itch without setting the proje...
started by CGStephanN Dec 03, 2023
4 replies
1,736 views
Hello, I've done all the things following the guidelines. Even installed butler via itchapp and uploaded my game files...
started by crowsonn Nov 28, 2023
3 replies
344 views
Why is there no View creator page → text on some profiles?
started by zambakgames Dec 05, 2023
1 reply
304 views
Is there any fee to become a member?
started by zambakgames Dec 05, 2023
112 views
No replies yet
how can i see other ppl COLLECTIONS ?
started by ASKRZ Dec 04, 2023
2 replies
699 views
Hi, A couple of days ago I accidentally deleted a wrong game project page. Is it possible to get the page/ game / both b...
started by Poulies Dec 04, 2023
1 reply
435 views
I exported a Godot project as Web and compressed the result to be submitted to itch.io. But now when it's in itch.io and...
started by Luminocents Dec 04, 2023
250 views
No replies yet
I have a webgame and there are quit alot of people reading my devlog posts, but no one is actually going to my game page...
started by Joinbu Dec 03, 2023
1 reply
174 views
I have another account "EEEEEEEEEEEEEEEEEEEEEEEEEE". but I can't log in "EEEEEEEEEEEEEEEEEEEEEEEEEE". I have clicked on...
started by cdskkk Dec 02, 2023
4 replies
620 views
QuestionRuffle
Any chance itch.io is going to support Ruffle to load Flash games (.SWF) directly on the itch.io page (without using a F...
started by Framais Dec 02, 2023
162 views
No replies yet
hello i already report to support about the banned from community posting i want to know why i got banned from community...
started by Vens Dec 02, 2023
3 replies
266 views
I've been making demo for more than half a year now. I've launched Steampage. This game is a bit experimental (I know it...
started by The_Funky_Forest Nov 30, 2023
7 replies
2,343 views
As a free and open source game development cult I'd really rather not use YouTube or Vimeo, and would prefer to host on...
started by LucKey Productions Nov 29, 2023
8 replies
809 views
QuestionSlow Website
Hey, so why is the site loading so slow, every other website is loading just fine. I have a fast internet, tried differe...
started by Joy Dec 01, 2023
118 views
No replies yet
Hi all. So I got a little (probably over)excited recently and got me tons of Asset packs with a myriad of assets, animat...
started by EvilT76 Dec 01, 2023
122 views
No replies yet
Hello! I've been trying out games from various game jams without issue tonight and then all of a sudden I am getting thi...
started by TheLetterTen Nov 28, 2023
9 replies
4,061 views