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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,964 topics · Next page · Previous page · First page
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Last post
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
1 reply
943 views
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 48 days ago
1,305 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
10,128 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,460 views
I have had a game distributed for several months and recently requested additional space for an update. I was told it wa...
started by CoolKittyRhymes Jul 30, 2023
15 replies
1,288 views
I've published "Legend of the Barrels" 18 days ago and it's still not indexed. Should I wait more? Link to game: https...
started by Vasut Armando Sep 08, 2023
2 replies
225 views
Hello, I may be a bit new to jam making, though I am aware that at some point, a game jam is reviewed and given a "it wo...
started by Arctevious Sep 01, 2023
7 replies
574 views
I can't pay for games in your store with Russian cards, I have no other option, what can I do? Is it possible to add pay...
started by Maverrka Aug 15, 2023
1 reply
1,744 views
Hey y’all, I’ve recently decided to start developing a major update for one of my games (Monochromia) that I release...
started by DiamondCore Sep 07, 2023
98 views
No replies yet
Hello! I reached out to Itch Support with this question back in January and again in March, but still no response. Here'...
started by Lovebird Game Studios Mar 14, 2023
2 replies
723 views
I can't find a download button. Download and Claim just takes me around in circles.
started by musicalgym Sep 05, 2023
2 replies
169 views
Hello! I recently published two games and was wondering how to get them to be featured on the main itch page? I update t...
started by BlueEagle421 Sep 05, 2023
1 reply
307 views
i know there is a way to exclude a certain tag when searching for games and others ( for exemple, if you want to exclude...
started by Nathaniel512 Sep 06, 2023
431 views
No replies yet
BugHelp
when uploading my zip I get this error on itch... There was a problem loading your project: Too many files in zip (...
started by eboynyc Sep 06, 2023
1 reply
191 views
I struggle with setting it up propperly. I got my "data stream" created in GA4 for profile site, URL: " https://szajnawo...
started by SzajnaWorkshop Jul 19, 2023
4 replies
894 views
Hello. I made a game and it's too big for web. I can't remove any files. Can I have an extention? (2000 is well beyond e...
started by özaki: game studiö! Sep 04, 2023
3 replies
263 views
I was sent a dm to try this game, which just runs in the background, obviously a trojan / keylogger / spywear Here is th...
started by DovydasTEDS Sep 04, 2023
1 reply
360 views
Hi Everyone, A few months ago I bought RPG Maker MZ to make my own. I've got no experience whatsoever I'm not sure what...
started by Sirion Sep 03, 2023
1 reply
238 views
Hey, I'm new to itch and I released my first 'test' game 3 days ago. It's a free game and tagged NSFW. Is there a way to...
started by Deleted Account Sep 02, 2023
2 replies
181 views
I thought free projects wouldn't need a long time to get indexed, only the paid ones; I wasn't expecting a week to go by...
started by elis_o Sep 02, 2023
2 replies
233 views
Hi to all. I noticed something strange after I added a browser-friendly version of certain games I developed. The screen...
started by Davide Bucci Sep 01, 2023
2 replies
228 views
how to add author to itch.io project?I really need it!!!
started by Kotofey124 Sep 01, 2023
2 replies
1,066 views
ive had this problem since 2 days ago and its starting to bug me, anyone know how to fix this? Ive already tried using d...
started by RO_Luxority Sep 01, 2023
2 replies
288 views
Hi, i recently started itch.io ,so i don't exactly know how statistics work but my impression statistics are gone and vi...
started by Galactic Honey Aug 31, 2023
2 replies
264 views