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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,979 topics · Next page · Previous page · First page
Topic
Last post
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
1 reply
959 views
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 51 days ago
1,351 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
10,205 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,497 views
I just uploaded my game to be downloaded and played for free But on my post it is saying Download "Will be available in...
started by Sham | Make Games Jul 04, 2023
2 replies
238 views
Hello am a game developer here on itchio and have a grievance as my game project page here has been flagged based on the...
started by Jack Bandai Jul 04, 2023
1 reply
391 views
this gets asked every year or so, so i guess it's time again... i paid 5 dollars for a project last year, but now they a...
started by johnathan darkly Jul 04, 2023
1 reply
190 views
Hello, I am relatively new to the forum. I have an idea for a digital card game that I think would be a great alternativ...
started by Emmitt Tucker Jul 03, 2023
209 views
No replies yet
Hi, my game jam "The Three A's Jam" was released about a day ago and it hasn't shown up on the calendar yet. I might've...
started by LunarMoonStudios Jul 03, 2023
1 reply
187 views
do i need to pay taxes if my game is entirely free and no donations can be made?
started by bPotato Jul 03, 2023
1 reply
154 views
Hi! I upload a game 2 weeks ago but whenever I search for it, but does not appear. The game's name is Play with Rera. It...
started by Stealth Jun 27, 2023
4 replies
735 views
I’ve been trying to figure this out, but haven’t had any luck. I saw there was an update (7 years ago) about being a...
started by Samantha Laine Mar 20, 2023
8 replies
825 views
For example, the game currently has 3 versions, 0.1, 0.1.1 and 0.2. I want them to be still playable even after releasin...
started by notcl4y Jul 02, 2023
2 replies
1,113 views
So im having this issue where if i try to download a game that can be played in the browser it'll just reload the games...
started by TheUnKnownLink Jul 01, 2023
4 replies
1,152 views
Hello community! I apologize in advance if I got this all wrong. I made sure to read everything I could before asking...
started by Elias Sant'Ana Jul 01, 2023
2 replies
610 views
https://itch.io/t/2666522/how-to-stop-emails-from-games-purchased-in-a-bundle#po... The old post got archived so I am re...
started by swimxy Jun 07, 2023
25 replies
1,633 views
I was downloading the app because mine was somehow corrupted, and i downloaded the app file. The download somehow didn't...
started by fan_2021 Jul 01, 2023
4 replies
426 views
regarding release announcements, what counts as "posting excessively?" I'm asking to make sure I don't break any rules.
started by özaki: game studiö! Jul 01, 2023
4 replies
274 views
The file that exports payments, has a column in it called 'product price'. But rather than being formatted in a currency...
started by HINOKODO Jun 29, 2023
6 replies
339 views
-------------------------- OH NO -------------------------- ERROR in action number 1 of Async Event: HTTP for object o_d...
started by NickWhale Jun 30, 2023
142 views
No replies yet
Hello, I have downloaded a game through itch app, but I could only play it for few minutes. I have only played a few min...
started by Jamesholliday Jun 30, 2023
174 views
No replies yet
Hi this is my first game ever. I am simply trying to package the third person test scene to itch. I package it up using...
started by emartin8907 Jun 27, 2023
3 replies
3,522 views
I am browsing my Itch feed today when I got this English-Hindu popup on every single page that I visit, even my own, on...
started by Cavenir of Secession Cycles Jun 29, 2023
10 replies
599 views
So the idea here is two Itch.io projects for a single game. Production/Public : This is where players would go to play/b...
started by blastoboom Jun 29, 2023
4 replies
666 views